Appointment Triage Specialist

Mayo Foundation for Medical Education and Research; Jacksonville (FL); On-site; USD 28,000 - 33,000; Part time

Job summary

Mayo Clinic is hiring an Administrative Clinic Assistant to handle high-volume calls, verify patient information, and direct triage efficiently. The role emphasizes patient-first service, accurate record-keeping, and collaboration with clinical staff.

Training of new employees and flexible scheduling may be required to meet department needs. The position is nonexempt, part-time with a 40-hour pay period, and responsibilities include coordinating appointments and ensuring quality patient

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred (administrative, physician's office, appointment scheduler or retail/service industry).
• Basic computer skills and ability to navigate multiple applications; medical terminology training encouraged.

Responsibilities

• Answer and triage extremely high call volumes.
• Verify patient identifiers and primary medical concern.
• Maintain phone logs and resources for effective triage and handoff.

Skills

Customer service

Computer skills

Medical terminology

Education

High school diploma or GED

Tools

Windows-based applications

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Answers and triages extremely high call volumes. Obtains or verifies patient identifiers and primary medical concern. Uses and maintains phone logs and resources to ensure effective triage and handoff of patients. Cancels patient appointments as directed from various venues of communication and complete/submit notification of death upon call request. Remains courteous and helpful throughout the shift, placing the needs of the patients first. Other job-related duties as assigned by leadership including training of new employees and triage appointment requests received through digital scheduling avenues. Must be willing to work adjusted schedules in response to department or clinical needs.

Qualifications

High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.

Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.00 - $23.93 / hour.

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

40

Schedule Details

This is a part-time position with fluctuating shift duration.Hours may range between 8:00AM - 5:00PM.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.