Appointment Scheduler

Ventura-Orthopedics-; Oxnard (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ventura-Orthopedics- is seeking a detail-oriented appointment scheduler to be the first contact shaping our clients' experience. You will help manage patient flow, verify insurance details, and support front office operations.

In this role you will schedule and adjust appointments, communicate with patients and physicians, handle payments in eCW, and assist with overflow tasks while covering for staff absences.

Qualifications

• High school diploma or GED with 12–18 months related experience.
• Call center or customer service experience preferred.
• Medical front desk or insurance experience is a plus.

Responsibilities

• Schedule patient appointments and manage calendar.
• Cancel and reschedule appointments as needed.
• Explain and verify insurance participation status with patients.
• Take messages for physicians and medical assistants.
• Check HMO encounters for authorizations.
• Schedule interpreters and verify interpretation needs.
• Verify insurance (E & B).
• Process front desk overflow and cover vacations.
• Respond to inquiries via text messaging software.
• Process payments (copays, balances) in eCW.
• Other duties as assigned.

Skills

Communication

Organization

Customer service

Problem solving

Education

GED or HS Diploma

Job description

Description

Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.

Essential Duties and Responsibilities

• Schedule patient appointments
• Cancel and reschedule appoints as necessary
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Checks HMO encounters for authorizations
• Schedules/confirms interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick/vacation)
• Respond to all enquiries through text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Requirements

Skills and Attributes

• Outstanding communication skills
• Good organizational skills
• Excellent sense of customer/patient service
• Good problem-solving skills

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience