Surgery Support Coordinator

US Oncology Network-wide Career Opportunities; Minneapolis (MN); On-site; USD 28,000 - 37,000; Full time

Job summary

Minnesota Oncology is seeking a capable front desk scheduler to support daily patient flow and administrative tasks in a busy clinic. You will handle calls, schedule appointments, manage referrals, and assist patients with financial counseling when needed.

Qualified candidates have a high school diploma, basic computer skills, and 1+ years in healthcare scheduling, preferably in a surgical setting. Excellent communication and multitasking abilities are essential.

Qualifications

• High School Diploma or Equivalent is Required.
• Basic Computer Skills.
• 1+ years of healthcare scheduling experience, preferably in a surgical setting.

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request; obtains pre-certification as required.
• Schedules patient referrals and returns patients in the system with proper documentation and coding.
• Obtains and enters insurance authorization and referrals in EMR as needed.
• Collects co-pays and other amounts at time of visit; maintains scheduling templates and coordinates with clinic staff.

Skills

Customer service

Multitasking

Scheduling experience

Communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

Overview

Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference.

Come join this dynamic team who is passionate about providing exceptional care to our patients.

Why Work for Us?

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking
• Career Growth and Development
• Supportive Team and Resources

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• Communicates to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• Responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• Responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

SALARY LEVEL:

$20.00 - $27.00 per hour

Qualifications

• High School Diploma or Equivalent is Required
• Basic Computer Skills
• 1+ years of healthcare scheduling experience, preferably in a surgical setting

ADDITIONAL ATTRIBUTES:

• Ability to Multi-task
• Can Successfully Prioritize Tasks
• Strong Organizational Skills
• Ability to work Independently and Collaboratively
• Self-Starter
• Versatility
• Strong Customer Service Skills
• Detail-Oriented

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

COMPETENCIES:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as reliable resource in the technical/functional area; accesses and uses other expert resources when appropriate
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.