Appointment Representative - Scheduling - Bozeman

Billings Clinic; Bozeman, Northern (MT, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Billings Clinic in Bozeman, MT is seeking an Appointment Representative to handle scheduling for appointments and diagnostic procedures within the Billings Clinic system, delivering courteous service. This full-time role emphasizes strong customer service, attention to detail, and ability to follow scheduling protocols across departments; starting wage DOE.

Join a community-owned health system recognized for nursing excellence and a collaborative, caring culture that supports learning and growth

Qualifications

• High School diploma or GED required.
• Prior customer service experience preferred; healthcare setting is a plus.
• Excellent communication and attention to scheduling detail.

Responsibilities

• Answer calls promptly to schedule appointments.
• Enter orders and pre-register patients as needed.
• Communicate financial expectations and collect demographic info.
• Maintain accuracy using scheduling protocols.
• Participate in daily department huddles and complete clerical tasks.

Skills

Customer service

Scheduling

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Order communication system

Job description

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as aMagnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Appointment Representative - Scheduling - Bozeman

BOZEMAN SCHEDULING - 7860 (BILLINGS CLINIC BOZEMAN AMBULATORY)

req12191

Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE

Responsible for scheduling appointments and diagnostic procedures, as well as pre-registering new and outreach patients within the Billings Clinic system. Appointment Representatives may work in a centralized scheduling center or be embedded within specific departments or clinics. This role requires strong customer service skills, attention to detail, and the ability to follow scheduling protocols across various specialties and services.

Essential Job Functions

• Promptly and courteously answer telephone calls to schedule appointments and procedures.
• Access online provider scheduling protocols to ensure accuracy.
• Communicate financial expectations to patients, including the need for insurance cards, co-pays, and payment toward self-pay balances.
• Accurately collect demographic and financial information during the scheduling process.
• Schedule and enter orders for ancillary services using the order communication system.
• Instruct patients on the preparation and restrictions for procedures.
• Utilize all available resources (senior staff, nursing, Red Flag Chief Complaint list) to assist callers.
• Pre-register new patients; fully register outreach patients.
• Reschedule patients impacted by provider changes while maintaining patient satisfaction.
• Participate in daily department "huddles."
• Perform clerical duties including mailing, faxing, filing, and completing ancillary orders.
• Meet all mandatory organizational and departmental training and development requirements.

Minimum Qualifications

Education

• Minimum of High School or GED

Experience

• Prior experience in a customer service-related field preferred; health care experience is desirable

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if we need any accommodations duringthe recruitment process.

Human Resources is located on the corner of North 29th and8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.