Applied Scientist: AI Agents for Customer Experience

Amazon; Seattle (WA); On-site; USD 143,000 - 193,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks an Applied Scientist to join CXBT to advance multimodal AI agents, enabling empathetic, adaptive interactions with real-time knowledge retrieval. You will research agent-based modeling, develop foundational simulation capabilities, and publish methods that drive scalable testing of customer experiences.

The role focuses on building state-of-the-art user modeling, diverse data, and rigorous evaluation while adhering to responsible AI practices.

Qualifications

• 3+ years of building models for business application experience.
• Experience in patents or publications at top-tier peer-reviewed conferences or journals.
• Experience programming in Java, C++, Python or related language.
• Experience in algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing.
• PhD or equivalent research experience.
• Experience building machine learning models or developing algorithms for business application.

Responsibilities

• Design and implement frameworks for multi-modal content handling and creating representative, diverse agents that faithfully capture real-world characteristics.
• Use state-of-the-art techniques in user modeling and behavioral simulation to build robust agentic frameworks.
• Research and implement novel algorithms and modeling techniques.
• Acquire and curate diverse datasets while ensuring user privacy.
• Create robust evaluation metrics and test sets to assess language model performance.
• Innovate in data representation and model training techniques.
• Apply responsible AI practices throughout the development process.
• Write clear, scientific documentation describing methodologies, solutions, and design choices.

Skills

Java

C++

Python

Algorithms

Data mining

Distributed computing

High-performance computing

Education

PhD or equivalent research experience

Job description

Amazon seeks an Applied Scientist to join CXBT to advance multimodal AI agents, enabling empathetic, adaptive interactions with real-time knowledge retrieval. You will research agent-based modeling, develop foundational simulation capabilities, and publish methods that drive scalable testing of customer experiences.

The role focuses on building state-of-the-art user modeling, diverse data, and rigorous evaluation while adhering to responsible AI practices.