Applied Scientist: AI for Advertiser Support & Evaluation

Amazon Science; Seattle (WA); On-site; USD 142,800 - 193,200; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSU stock options

Job summary

Amazon Advertising is seeking an Applied Scientist to help enhance and scale our support agent capabilities. You will build and improve models powering advertiser-facing interactions, and ship science into production.

Join the Agentic Intelligence team to work with senior scientists and engineers, shaping evaluation frameworks, multilingual capabilities, and data-driven roadmap decisions for advertisers.

Qualifications

• 3+ years building models for business applications.
• PhD, or Master’s with 4+ years CS/CE/ML experience.
• Publications in top-tier venues.
• Proficient in Java, C++, Python.
• Experience in algorithms, data structures, parsing, numerical optimization, data mining, HPC.

Responsibilities

• Enhance agent capabilities across the broad suite of Amazon Advertising products.
• Design and own the evaluation framework for agent quality.
• Develop metrics to measure advertiser help beyond deflection rates.
• Build retrieval and generation models with real-time latency SLAs.
• Drive multilingual science to improve non-English resolution rates.
• Partner with product, engineering, and business teams to productize research.

Skills

3+ years model building

Java

C++

Python

Algorithms & data structures

Education

PhD

Master’s degree in CS/CE/ML

Tools

Unix/Linux

Job description

Amazon Advertising is seeking an Applied Scientist to help enhance and scale our support agent capabilities. You will build and improve models powering advertiser-facing interactions, and ship science into production.

Join the Agentic Intelligence team to work with senior scientists and engineers, shaping evaluation frameworks, multilingual capabilities, and data-driven roadmap decisions for advertisers.