Applied AI Internal Systems Engineer for Customer Ops

impact.com; United States; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Office-only catered lunch every Thursday

Flexible spending accounts and 401(k)

Responsible PTO policy for work-life balance

Health and Wellness benefits covering therapy sessions

Learning benefits with Coursera subscription

Parental leave: 26 weeks primary caregiver

Technology stipend for home office setup

Job summary

impact.com is seeking an Internal Systems Engineer (Applied AI) to enhance customer operations by building AI-powered tools and integrating internal software. The role involves collaborating with stakeholders and developing automation solutions.

Ideal candidates will have experience with Freshdesk, customer support tools, and an understanding of AI systems. The position offers a competitive salary and a variety of benefits aimed at work-life balance and personal growth.

Qualifications

• Experience building custom apps or integrations for Freshdesk or similar enterprise systems.
• Experience working in or building tools for Customer Support, Success, or Onboarding teams.
• Proven experience taking automation projects from concept to deployment within a large organization.

Responsibilities

• Integrate applied AI into workflows using modern frameworks.
• Create templates and infrastructure for agent platform.
• Develop and maintain apps such as custom FreshDesk widgets.

Skills

Experience building custom apps or integrations for Freshdesk

Background in Customer Support, Success, or Onboarding

Experience integrating with knowledge base platforms

Taking automation projects from concept to deployment

Building internal platforms or developer tools

Monitoring and observability for AI systems

Exposure to AI tools and platforms

Job description

impact.com is seeking an Internal Systems Engineer (Applied AI) to enhance customer operations by building AI-powered tools and integrating internal software. The role involves collaborating with stakeholders and developing automation solutions.

Ideal candidates will have experience with Freshdesk, customer support tools, and an understanding of AI systems. The position offers a competitive salary and a variety of benefits aimed at work-life balance and personal growth.