Applied AI Internal Systems Engineer for Customer Ops

impact.com; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Office-only catered lunch every Thursday

Flexible spending accounts and 401(k)

Responsible PTO policy

Health and Wellness benefits

Learning benefits: Coursera subscription

Parental leave: 26 weeks primary caregiver

Technology stipend for home office

Gym reimbursement

Job summary

Impact.com is seeking an Internal Systems Engineer (Applied AI) to support its Customer Operations teams by building AI-powered tools and platforms. The ideal candidate will collaborate with non-technical stakeholders to improve automation and operations.

This role offers a salary range of $140,000 to $160,000 annually, accompanied by a variable bonus and RSU eligibility. Benefits include healthcare, flexible working arrangements, and learning opportunities.

Qualifications

• Experience building custom apps or integrations for Freshdesk or similar systems.
• Background in tools for Customer Support, Success, or Onboarding teams.
• Experience integrating with knowledge base platforms.

Responsibilities

• Build AI-powered tools and agents integrated into workflows.
• Maintain a shared agent platform for the Customer Operations team.
• Develop internal software, integrations, and automations.

Skills

Building custom apps or integrations

Working in Customer Support or Success

Integrating with knowledge base platforms

Automation projects experience

Building internal platforms

Monitoring AI systems

Exposure to AI tools

Tools

Freshdesk

Zendesk

Jira

Job description

Impact.com is seeking an Internal Systems Engineer (Applied AI) to support its Customer Operations teams by building AI-powered tools and platforms. The ideal candidate will collaborate with non-technical stakeholders to improve automation and operations.

This role offers a salary range of $140,000 to $160,000 annually, accompanied by a variable bonus and RSU eligibility. Benefits include healthcare, flexible working arrangements, and learning opportunities.