ApplicationsSystems Analyst - Workday Supply Chain

ummh; Worcester (MA); On-site; USD 59,000 - 106,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a skilled Applications Support professional to implement and support clinical and business software. You will collaborate with operational teams, configure features, and develop user guides while ensuring system security and performance.

The role emphasizes proactive issue resolution, documentation, and ongoing learning as technology evolves. Candidates should be prepared for an on-call rotation and after-hours work if needed.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Epic/Workday/Application certification(s) or ability to achieve, as required by department.

Responsibilities

• Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• Proactively identifies barriers to completing work and escalates issues as needed.
• Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.
• Attends product demonstrations and assess system functionality against customer requirements.
• Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.
• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Investigates and resolves issues related to application, system configuration, and security setup.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoots application components within server configurations, including system services and interface jobs.
• Works with third-party vendors to install, configure, and troubleshoot vendor software.
• Effectively participates in critical incident response and escalates appropriately as needed.
• Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partners with the training team to create end-user training materials.
• Actively learns and applies new skills to improve support for customers and coworkers.
• Stays current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participates in professional development programs defined by department.
• Demonstrates adaptability to dynamic responsibilities and evolving project requirements.

Skills

Teamwork

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

Exemption Status:

Exempt

Hiring Range:

$59,051.20 - $106,308.80 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details:

Scheduled Hours:

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 5953 Business Applications

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure that technical solutions effectively align with business processes.

I. Major Responsibilities:

Project and Team Deliverables:

• 1. Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• 2. Proactively identifies barriers to completing work and escalates issues as needed.
• 3. Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.

Product Evaluation and Application Support:

• 1. Attends product demonstrations and assess system functionality against customer requirements.
• 2. Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.

Collaboration and Configuration:

• 1. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• 2. Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.

Technical Troubleshooting:

• 1. Investigates and resolves issues related to application, system configuration, and security setup.
• 2. Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• 3. Troubleshoots application components within server configurations, including system services and interface jobs.
• 4. Works with third-party vendors to install, configure, and troubleshoot vendor software.
• 5. Effectively participates in critical incident response and escalates appropriately as needed.

Documentation and Training:

• 1. Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• 2. Partners with the training team to create end-user training materials.

Continuous Learning:

• 1. Actively learns and applies new skills to improve support for customers and coworkers.
• 2. Stays current with core application certifications, system development, and emerging trends in information systems technology.
• 3. Actively participates in professional development programs defined by department.

Adaptability:

• 1. Demonstrates adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on-call rotation.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures, and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

• 1. Bachelor's degree in Computer Science or related field, or equivalent work experience.
• 2. Epic/Workday/Application certification(s) or ability to achieve, as required by department.

Experience/Skills:

• 1. Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
• 2. Able to effectively communicate to staff at all levels of the organ