Applications Testing & Training Supervisor

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

The City of Raleigh is seeking an experienced Business Systems Supervisor to lead Application Testing, Quality Assurance, and Training & Development within Raleigh Water's CC&B division. You will oversee testing activities, ensure policy adherence, and promote continuous improvement across systems and processes.

You will manage staff, coordinate with business units and vendors, and drive training initiatives to enhance employee readiness and customer service excellence.

Qualifications

• Bachelor's degree in IT, CS, or business administration required.
• 3–5 years in strategic planning, project management, data analysis, or related field.
• Equivalents acceptable: training/experience combo.
• Experience leading staff in business systems, testing, QA, and training preferred.

Responsibilities

• Supervise employees including recruitment, onboarding, coaching, performance management, and disciplinary actions.
• Prioritize and assign work, manage schedules and leave.
• Lead test activities for changes impacting CC&B and related apps.
• Coordinate testing requirements with business units, technical teams, and vendors.
• Manage training and development programs, curricula, and assessments.
• Partner with CC&B leadership and other departments on cross-functional projects and releases.
• Support production implementations and post-implementation activities.
• Perform other duties as required.

Skills

Customer care

Billing processes

Project coordination

Quality assurance

Training & development

Documentation

Test planning

Data analysis

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow

Job description

The City of Raleigh is seeking an experienced Business Systems Supervisor to lead Application Testing, Quality Assurance, and Training & Development within Raleigh Water's CC&B division. You will oversee testing activities, ensure policy adherence, and promote continuous improvement across systems and processes.

You will manage staff, coordinate with business units and vendors, and drive training initiatives to enhance employee readiness and customer service excellence.