Applications Systems Specialist II – EHRA

State of North Carolina - DIT EBS; North Carolina; Hybrid; USD 92,000 - 160,000; Full time

Job summary

State of North Carolina - DIT EBS is seeking an Applications Systems Specialist II to design, develop, and support complex enterprise and cloud-based applications, with a focus on ServiceNow. The role requires translating business requirements into scalable solutions and providing advanced technical leadership across mission-critical systems.

The position may offer hybrid remote work with mandatory weekly onsite alignment, in accordance with state policy.

Qualifications

• Bachelor's degree in computer science or IT-related field or equivalent combination with >=6 years of progressive experience
• Associate degree in computer science or IT-related field or equivalent with >=7 years of experience
• GED with >=10 years of experience in business applications or related fields

Responsibilities

• Design, develop, implement, and support complex enterprise and cloud-based applications, primarily on ServiceNow
• Translate business requirements into scalable, secure application solutions
• Manage application system implementations and provide Tier 3 support across critical systems

Skills

Enterprise apps

ServiceNow

Secure coding

Scripting languages

Education

Bachelor's degree in CS/IT

Associate degree in CS/IT

GED/HS with experience

Tools

ServiceNow

Cloud platforms

Integration technologies

Application architecture

Job description

Agency Department of Information Technology Division DIT Transportation Job Classification Title Applications Systems Specialist II (NS) Position Number 65040182 Grade DT11

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Salary Range: $91,600 - $160,299 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

We currently have an opening for an Applications Systems Specialist II. The Applications Systems Specialist II serves as a senior-level application systems specialist responsible for independently designing, developing, implementing, and supporting complex enterprise and cloud-based applications, primarily within the ServiceNow platform. The role translates business requirements into scalable, secure, and high‑performing application solutions, manages application system implementations, and provides advanced technical leadership and Tier 3 application support across a portfolio of mission‑critical systems supporting NCDOT operations and public‑facing services.

The ServiceNow Customer Workflows section within Business Services meets with NCDOT clients and establishes strategic business requirements needed to create ServiceNow scoped applications. These scoped applications are developed and used to streamline and improve business processes and workflows for over 10 million North Carolina constituents. Specific applications include ServiceNow Customer Service Management (CSM) under Public Services Digital Services (PSDS), and multiple custom‑built applications.

Knowledge Skills and Abilities/Management Preferences

• Thorough knowledge of enterprise and cloud‑based application development frameworks, scripting languages, and secure coding practices
• Thorough knowledge of ServiceNow application architecture, Customer Workflows, and integration technologies
• Demonstrated ability to analyze complex business requirements and design scalable application solutions

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and seven years of progressive experience in business application consulting or development OR High School or General Education Development (GED) diploma and ten years of experience in business application, business intelligence, or enterprise application consulting or development; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time‑limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources/Frequently Asked Questions

Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.