Applications Systems Analyst Intermediate - Sooner Card

University of Oklahoma; Norman (OK); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

The University of Oklahoma seeks an Applications Systems Analyst Intermediate - Sooner Card to drive next-gen transaction services and support the Illumia Cloud POS platform. Responsibilities include installation, maintenance, troubleshooting, and staff training to ensure reliable POS performance for students and staff.

Requires a Bachelor's in engineering or related field or 48 months IT ops experience; on-call duties and weather-related work may be required.

Qualifications

• Bachelor's degree or 48 months IT operations experience.
• Experience in IT operations, support, or application administration.
• Prev. experience with card systems or campus POS is a plus.

Responsibilities

• Install and configure hardware, services, and settings per standards.
• Troubleshoot and resolve issues across the card system and POS.
• Provide Tier III support to campus staff and students.
• Train and assist staff on POS functionality and procedures.
• Coordinate with OU IT and 3rd party support for upgrades.

Skills

IT operations

Application administration

Support experience

Education

Bachelor's degree in engineering or computer related field

Job description

Pay Range:

Targeted salary up to $72,500, based on experience.

Benefits Eligible:

Yes

Work Schedule:

Varies based on business needs. Essential position and may be required to work during inclement weather or campus closure.Will serve in an on-call duty rotation.

Travel:

May be required

Position Introduction:

The Applications Systems Analyst Intermediate - Sooner Card, is responsible for helping to drive the implementation of the next generation of transaction services at the University of Oklahoma. They are also accountable for the installation, configuration, maintenance, and ongoing support of the university's Illumia Cloud POS platform and related infrastructure, with a primary focus on point-of-sale operations. This includes supporting the overall POS ecosystem through technical troubleshooting, infrastructure coordination, hardware and software support, and training and assisting staff to ensure efficient and reliable system performance. Additionally, helps to determine, through research and experimentation, the strategic direction of the card system and related technologies for the purposes of providing a more positive experience for university students, faculty, staff, and other stakeholders.

Duties will include but will not be limited to:

Designing and implementing plans for new services and system expansion; Consults with management to determine goals and objectives and design applications; Identifies current operating procedures, problems, and requirements; Installing and configuring hardware, peripherals, services, settings, etc. in accordance with standards and project/operational requirements; Developing and maintaining installation and configuration procedures;Maintaining system standards; Researching and implementing systems administration solutions that take advantage of automation and make operations more efficient; Identifying customer needs for equipment in new and pre-existing installations; Troubleshooting and resolving adverse behavior of card system devices; Creating, changing, and deleting user accounts per request; Performing preventative and proactive maintenance and performance tuning on card system and related infrastructure; Providing Tier III support per request from various constituencies; investigating and troubleshooting issues; Providing service to walk-up card office customers, as necessary; Coordinating with OU Information Technology and 3rd party support for the installation and upgrading of the card system and related infrastructure, as necessary; Performing administrator on-call duties, as necessary; POS hardware and software support; Network troubleshooting and connectivity support; Basic server administration and support; Technical troubleshooting across multiple systems that support the card and POS environment; Training and ongoing support for Food Services staff on POS system functionality, procedures, and best practices; Other duties as assigned.

View full job description

Required Education and Experience:

• Bachelor's degree in engineering or computer related field.
• 48 months experience in IT operations, support, or application administration/support.

Equivalency/Substitution:

Will accept 48 months experience in IT operations/support or app administration in lieu of degree.

Required Certifications and Licenses:

• None

Department Preferences:

• Previous professional experience with electronic access control, security or campus identification card systems.
• Previous professional experience in higher education.
• Previous professional experience in Point of Sale systems, server administration and support knowledge, client training experience

Hiring Contingent Upon a Background Check:

Yes