Applications Support Manager for Franchise & Sales Tech (BNS)

Sesheng, LLC; Akron (OH); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT services provider in Akron is seeking an Applications Support Manager to lead the maintenance of the Business Network System. This role involves managing a team to ensure system reliability and support for franchise stakeholders. Candidates should have extensive experience in technical operations and managing application support teams, with a strong background in sales or franchise management systems. The position offers a collaborative environment and emphasis on continuous improvement in incident resolution.

Qualifications

• 8+ years in applications support or technical operations.
• Experience supporting sales or franchise management systems.
• Understanding of Application Architecture, APIs, ETL, SQL databases.

Responsibilities

• Manage a day-to-day support team serving technicians and franchise operations staff.
• Lead incident response and stakeholder communication.
• Oversee deployment procedures and maintenance for BNS updates.

Skills

Leadership Experience

Technical Literacy

Domain Expertise

Process Frameworks

Soft Skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Datadog

New Relic

Splunk

Jira Service Management

ServiceNow

Job description

A leading IT services provider in Akron is seeking an Applications Support Manager to lead the maintenance of the Business Network System. This role involves managing a team to ensure system reliability and support for franchise stakeholders. Candidates should have extensive experience in technical operations and managing application support teams, with a strong background in sales or franchise management systems. The position offers a collaborative environment and emphasis on continuous improvement in incident resolution.