Applications Support Manager - Asst. Vice President

Citigroup Inc.; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off

Job summary

Citigroup Inc. is seeking an Applications Support Manager to provide full leadership in Tampa, Florida. The successful candidate will manage a dedicated apps support team, ensure timely technical issue resolution, and maintain communication with stakeholders during critical incidents. Effective prioritization and excellent communication skills are essential.

This role requires 5-8 years of experience in Apps Support, a Bachelor’s degree or equivalent, and a strong ability to work collaboratively across teams. Competitive benefits are included.

Qualifications

• 5-8 years experience in an Apps Support role with people-management experience.
• Clear and concise written and verbal communication skills.
• Ability to assess risk in business decisions.

Responsibilities

• Manages an apps support team.
• Oversees process for technical issue escalation.
• Communicates with stakeholders during system outages.

Skills

Apps Support Management

Real-time monitoring systems

Effective prioritization

Interpersonal skills

Issue tracking

Education

Bachelor's/University degree or equivalent experience

Job description

The Applications Support Manager provides full leadership and supervisory responsibility. This role applies in-depth disciplinary knowledge, offers value-added perspectives and advisory services, and may develop new techniques, models and plans within the area of expertise. Strong communication, diplomacy, and interpersonal skills are required. The manager oversees volumes, quality, timeliness, budgeting and planning and is responsible for motivating, developing and evaluating staff, managing compensation, hiring, discipline and terminations, and directing daily tasks.

Responsibilities

• Manages an apps support team.
• Oversees process for technical issue escalation and prioritizes resolution.
• Ensures resource gaps are addressed promptly to avoid business service disruption.
• Manages resolution of major system outages and communicates with stakeholders.
• Conducts start‑of‑day checks, continuous monitoring and regional handover.
• Performs same‑day risk reconciliations.
• Acts as liaison between users/traders, internal technology groups and vendors.
• Provides technical oversight across systems and applications.
• Owns support project items covering stability, efficiency and effectiveness initiatives.
• Applies knowledge of concepts and procedures to resolve issues.
• Uses evaluative judgment in complex and unique situations.
• Delivers end results, plans, manages budgets and formulates procedures that impact the apps support area.
• Participates in application releases from development through production.
• Performs post‑release checkouts after releases and infrastructure updates.
• Develops and maintains technical support documentation.
• Persuades and influences others with strong communication and diplomacy; negotiates with external parties when needed.
• Evaluates subordinates’ performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Performs other duties as assigned.
• Assesses risk in business decisions, protects company reputation, drives compliance with laws and regulations, and escalates control issues transparently.

Qualifications

• 5-8 years experience in an Apps Support role with people‑management experience.
• Experience with real‑time monitoring systems.
• Clear and concise written and verbal communication skills.
• Confidence in all communications so stakeholders trust the information.
• Effective prioritization skills and high energy.
• Good interpersonal skills and a collaborative team player.
• Experience with issue tracking and reporting tools.
• Ability to share information with support team members and other technology teams.
• Ability to plan and organize workload.
• Ability to communicate appropriately to relevant stakeholders.

Education

• Bachelor’s/University degree or equivalent experience.

Benefits

Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident and disability insurance; wellness programs; and paid time off. Detailed benefit information is available on citibenefits.com.

EEO Statement

Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. If you require a reasonable accommodation due to a disability, please let us know. View Citi’s EEO Policy Statement and the Know Your Rights poster.