Application Support Intermediate Analyst

Citi; Tampa (FL); On-site; USD 69,000 - 96,000; Full time

Job summary

Citi in Tampa, FL is seeking an Application Support Intermediate Analyst. The role focuses on providing technical and business support for Citi applications, solving issues with short-term fixes and coordinating long-term remediation with technology partners.

You will work with traders and internal teams, participate in disaster recovery testing, and contribute to application releases. A background in UNIX/Linux/Windows, SQL, and monitoring tools is required.

Qualifications

• 2-5 years of relevant experience
• Strong UNIX/Linux/Windows knowledge
• Strong SYBASE/Oracle SQL experience
• Networking and firewalls knowledge
• Experience with Autosys and JOBSCDE
• Familiarity with ITRS monitoring software
• Basic knowledge of Java and middleware
• Basic understanding of financial markets and products

Responsibilities

• The Apps Support Intmd Analyst provides technical and business support for Citi applications.
• Field issues and queries from stakeholders, provide short-term resolutions and coordinate long-term remediation with technology partners.
• Develop a comprehensive understanding of how areas of apps support integrate to achieve business goals.
• Act as a liaison between users/traders and internal technology groups and vendors.
• Participate in disaster recovery testing
• Participate in application releases from development to deployment into production
• Perform post-release checks and develop/maintain support documentation
• Assess risk and security implications of technology choices; escalate when needed
• Ensure quality of work and effective communication with teams and stakeholders

Skills

UNIX/Linux/Windows

SYBASE/Oracle SQL

Networking and firewalls

Autosys / JOBSCDE

ITRS monitoring

Java / middleware basics

Issue tracking tools

Communication skills

Financial markets knowledge

Education

Bachelor's degree

Job description

• Strong UNIX/Linux/Windows

The Application Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years of relevant experiences
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Strong UNIX/Linux/Windows
• Strong SYBASE/Oracle SQL
• Networking and firewalls
• Familiarity with Configuration management and change processes
• Scheduled batch monitoring using tools like Autosys and JOBSCDE
• Familiarity of ITRS monitoring software
• Basic knowledge on Java and middleware
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team memberEffectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education

• Bachelor's/University degree or equivalent experience

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Job Family Group

Technology

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Job Family

Applications Support

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Time Type

Full time

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Primary Location

Tampa Florida United States

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Primary Location Full Time Salary Range

$69,050.00 - $96,350.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date

Sep 09, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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