Applications Support & Lifecycle Lead

WiredHive; Frisco (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

WiredHive is seeking an IT Manager, Applications to lead the firm’s applications support and enhancement within the IT department. You will oversee development, testing, implementation, maintenance, and support of software applications to meet organizational needs and operate efficiently.

You will manage a team of IT professionals, collaborate with vendors and stakeholders, and drive lifecycle management including budgeting and upgrades to support business objectives.

Qualifications

• Bachelor's degree in business and/or technology.
• 5+ years of progressive IT experience.
• 2+ years leading technical teams or application support.
• 2+ years planning IT and business projects.
• Strong experience in supporting business applications.
• Strong experience with Microsoft business applications.
• Excellent communication and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assign and track tasks for application team members to meet project deadlines and support needs.
• Develop, execute, and manage robust test planning processes.
• Respond to and resolve application-related issues reported by users or identified through monitoring tools.
• Engage with business units to gather requirements, discuss application needs, and align project goals.
• Oversee and manage ongoing application projects and product enhancements, ensuring timelines, budgets, scope, and quality.
• Interact with vendors for updates, licensing, or support agreements to maintain functionality.
• Lead team meetings to discuss updates, priorities, and challenges.
• Review and implement security protocols for applications to protect data and comply with regulations.
• Schedule and oversee application updates, patches, or upgrades to improve functionality and security.
• Address escalated user inquiries or coordinate with support teams to resolve issues.
• Track project budgets to ensure cost-effective resource use for applications.
• Research and assess new software tools or technologies to enhance capabilities.
• Maintain documentation for application configurations and support procedures.
• Organize training sessions to improve application usage and technical skills.
• Review system performance metrics to ensure smooth operation and address issues.
• Prepare and present reports on application performance and IT initiatives to senior management.

Skills

Team leadership

Project management

Budget management

Vendor management

Security & compliance

Application lifecycle management

Troubleshooting

Technical communication

Documentation

Education

Bachelor's degree in business/technology

Tools

Microsoft Business Applications

Job description

WiredHive is seeking an IT Manager, Applications to lead the firm’s applications support and enhancement within the IT department. You will oversee development, testing, implementation, maintenance, and support of software applications to meet organizational needs and operate efficiently.

You will manage a team of IT professionals, collaborate with vendors and stakeholders, and drive lifecycle management including budgeting and upgrades to support business objectives.