Applications Support Analyst II - AAT

Austal USA; Danville (VA); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Austal USA Advanced Technologies (AT) is seeking an Applications Support specialist to help install, configure, and maintain digital tools for the US Navy AM COE in Charlottesville, VA. You’ll evaluate software updates, analyze system requirements, and support end-to-end solutions for naval applications.

Responsibilities include testing, data integrity, and collaboration with Program Management to prioritize work.

Qualifikationen

• 3–5 years in Applications Support or similar role.
• At least 1 year managing PLM, MES, and/or ERP systems.
• Intermediate understanding of software applications and IT support principles.
• Strong written and verbal communication skills.
• Ability to work in a dynamic environment and coordinate tasks.

Aufgaben

• Oversee installation, configuration, troubleshooting, maintenance and implementation of new and existing computer and software applications deployed for the US Navy AM COE.
• Research, evaluate, and recommend software updates to improve AM COE processes.
• Gather data, analyze requirements, and develop improvement plans for digital tools.
• Configure, update, and debug AM COE applications to maintain end-to-end solutions.
• Provide support for COTS applications and report on new business requirements.
• Diagnose issues, escalate to senior team members as needed, and maintain data integrity.
• Create and execute test scripts and participate in testing activities.
• Collaborate with Program Management to prioritize deliverables and negotiate functionality.
• Maintain documentation for change control and configuration maintenance.
• Provide data interpretation support from DB queries and generate routine reports.

Kenntnisse

Applications Support

IT Troubleshooting

MS Office (Word, Excel, Visio)

Communication skills

Documentation & recordkeeping

Analytical problem solving

Ausbildung

Bachelor’s degree in IT/CS or related field

High School Diploma or equivalent

Tools

PLM

MES

ERP systems

Workday

Jobbeschreibung

Austal USA Advanced Technologies (AT) is a division of Austal USA, a global defense contractor that designs and manufactures surface and subsurface vessels.

Austal USA AT works at the forefront of shipbuilding to invent, mature, and implement advanced maritime technologies which enhance operational capacities and improve defense system readiness.

Austal USA AT operates a technology hub in Charlottesville, VA, and the U.S. Navy’s Additive Manufacturing Center of Excellence (AM COE) located in Danville, VA.

The mission of the AM COE is to operationalize additive manufacturing in the submarine industrial base and provide emergent request support to sustain our Nation’s fleet.

MUST BE LOCAL to Danville OR Charlottesville, VA.

REPORTS TO: Program Manager, Digital Solutions.

SUPERVISES: N/A.

DUTIES / RESPONSIBILITIES:

• Oversee the installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications deployed for the US Navy AM COE.
• Research, evaluate, and recommend new software and updates for existing applications to improve US Navy AM COE processes.
• Conduct in-depth assessments by gathering data, analyzing system and business requirements, and developing improvement plans for US Navy AM COE digital tools.
• Utilize advanced application specific knowledge to configure, update, and debug US Navy AM COE applications to maintain end-to-end solutions.
• Provide support for COTS applications (driven by documented specifications provided through lead department personnel) and reports to implement new business requirements and augment current application functionality across US Navy AM COE systems.
• Offer ongoing support to US Navy AM COE application users by diagnosing and resolving technical issues; escalates complex problems to senior team members as necessary.
• Ensure data integrity through data quality control, validation, and documentation; assists in developing requirements for program and operational initiatives.
• Create and execute test scripts independently, as needed for program tasks, with minimal oversight.
• Collaborate with senior team members on feasibility analysis, project scopes, and work with the Program Management team to prioritize deliverables, and product functionality negotiations.
• Maintain documentation for recordkeeping, change control and configuration maintenance.
• Provide analytic support regarding data interpretation from DB supplied queries.
• Partners with AM COE team to provide routine reporting on software solution performance.
• Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing for US Navy AM COE digital tools.
• Other duties as assigned.

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

• High School Diploma or equivalent required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field required.
• A combination of education and experience may be accepted in lieu of a degree.
• 3 - 5 years’ experience in Applications Support or similar role.
• At least 1 year of directly related experience managing PLM, MES, and/or ERP systems.
• Intermediate understanding of software applications, IT support principles, and troubleshooting techniques.
• Proficient in Microsoft Office products (Word, Excel and Visio).
• Demonstrated working knowledge of computers, software applications, and systems maintenance.
• Ability to work effectively in an ever-changing environment.
• Good written and verbal communication skills.
• Demonstrated working knowledge of organizing and coordinating scheduled events (meetings, team-based tasks).
• Excellent interpersonal and presentation skills.
• Ability to exhibit the following characteristics in everyday work: leadership to assigned initiatives, analytical problem-solving, risk identification/mitigation, sense of urgency; sense of accountability; excellent communication (listening and effective speaking), relationship-building.

Preferred:

• Experience in manufacturing or a related industry is preferred.
• Proficient/Experience with one or more of the following is preferred: Workday.
• AutoCAD WindChill PLM MES.
• Machine Learning/AI.

ADDITIONAL GUIDELINES:

• Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:
• 18 years of age or older at time of application.
• Able to provide proof of US Person Status.
• The ability to obtain and maintain a DoD clearance may be required if deemed necessary in the scope of your position responsibilities.
• No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date.
• No felony convictions of Drug crimes within three years from disposition date.
• Willing to submit to a drug screen.
• Willing to submit to a background check.

TOOLS:

• Microsoft Office Excel and Word

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to tour all vessels and work sites. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to manipulate, handle, or feel, reach with hands and arms, climb and balance, stoop, kneel, crouch, or crawl, and talk or hear.

Specific physical requirements include the following:

• Must have the ability to bend, squat, stoop, crawl, and kneel.
• Lift/push/pull up to 50lbs on an occasional basis.
• Lift/push/pull up to 20lbs on a frequent basis.
• Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps).

SAFETY:

Must comply with company, federal, state, and local safety and environmental rules and regulations while performing daily job tasks.

Equal Employment Commitment:

Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932. Austal’s commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.

Austal USA is a ship manufacturer headquartered in Mobile, Ala., with service centers in San Diego and Singapore and a technology center in Charlottesville, Va. With the most modern steel panel line in the shipbuilding industry, Austal USA’s facility is capable of supporting the manufacture of both aluminum and steel ships. Austal USA leverages a moving module production line and strict adherence to lean manufacturing principles to consistently deliver on-schedule and on-budget. Austal USA is currently under contract for several programs, including the U.S. Coast Guard’s Heritage-class Offshore Patrol Cutter (OPC), the TAGOS-25 ocean surveillance ships, the Spearhead-class Expeditionary Fast Transport (EPF), the Navajo-class Towing, Salvage and Rescue ships (T-ATS), the Expeditionary Medical Ship (EMS), the Auxiliary Floating Dry Dock Medium (AFDM), and the Independence-variant Littoral Combat Ship (LCS), and is supporting Navy unmanned vessel programs leveraging its advanced machinery control system. Austal USA’s service business provides global support to U.S. Navy, Military Sealift Command and other customers. Austal USA’s San Diego Service Center includes a waterfront facility that will have the capability to drydock small combatants and similar sized ships. Earning 23 safety excellence awards, Austal USA continues to be one of the safest shipyards in America.