Applications Support Analyst

Good Samaritan Society; South Dakota; Remote; Full time

Job summary

Join a leading not-for-profit health system as an Applications Support Analyst, where you will play a vital role in supporting healthcare information systems. This position involves investigating support issues, resolving incidents, and creating training documentation. You will work collaboratively with various departments and vendors, utilizing your analytical skills and problem-solving abilities. The ideal candidate will have a Bachelor's degree and experience in application support. This innovative firm offers a comprehensive benefits package and values a positive work-life balance, making it a great place to develop your career in healthcare technology.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Generous Time Off

Work/Life Balance Benefits

Qualifications

• Bachelor's Degree in IT, Healthcare, Business, or related field required.
• One year of relevant experience in application support preferred.

Responsibilities

• Performs routine healthcare information system and application support.
• Resolves incidents and service requests while promoting teamwork.

Skills

Analytical Skills

Problem Solving

Communication Skills

Customer Service

Time Management

Education

Bachelor's Degree

Tools

OnBase

RightFax

Microsoft Office Suite

Job description

Applications Support Analyst | Sanford Careers

Sanford Health

Applications Support Analyst Remote , South Dakota Apply Now Current Employees Apply Here

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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Remote SD (Central Time)
Location: Remote, SD
Address:
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $26.00 - $41.50
Pay Info: Pay starts at $26 and increases according to years of applicable experience.

Job Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and service requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes, and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules, and regulations.

Qualifications

Bachelor's Degree required.

Experience with OnBase or RightFax preferred.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.