Applications Specialist

Harris Computer; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology company is seeking an Applications Specialist to manage Apple and Microsoft device ecosystems through Jamf Pro and Microsoft Intune. This remote role involves implementing device management policies, training end-users, and collaborating with teams to ensure device management solutions are effective. Candidates should possess strong troubleshooting skills and a bachelor's degree in a relevant field, with a dedication to quality customer service.

Qualifications

• Proven experience managing Apple and Windows device environments.
• In-depth knowledge of Jamf Pro and Microsoft Intune functionalities.
• Proficiency in scripting languages such as Bash, PowerShell, or Python.

Responsibilities

• Manage and maintain Jamf Pro and Microsoft Intune environments for device fleets.
• Develop and implement device management policies and compliance standards.
• Provide technical support and training to end-users on Jamf Pro and Intune.

Skills

Troubleshooting

Problem Solving

Communication

Customer Service

Education

Bachelor's degree in Computer Science

Information Technology

Tools

Jamf Pro

Microsoft Intune

Active Directory

Service Now

Job description

Applications Specialist
Harris Corporate IT - Remote

We are currently seeking a skilled administrator proficient in both Jamf and Intune to manage our Apple and Microsoft device ecosystems. The ideal candidate will possess expertise in configuring, deploying, and maintaining Jamf Pro and Microsoft Intune environments. This role plays a critical part in ensuring the efficient management of our organization's diverse device infrastructure.

What will your impact be:

• Manage and maintain Jamf Pro and Microsoft Intune environments to effectively oversee Apple and Windows device fleets.
• Develop and implement device management policies, configurations, and compliance standards across both platforms.
• Deploy software packages, applications, and updates to devices using Jamf Pro and Intune.
• Collaborate with cross-functional teams to integrate device management solutions into existing workflows and systems.
• Monitor system performance, troubleshoot issues, and implement optimizations to ensure smooth operation.
• Provide technical support and training to end-users on Jamf Pro and Intune functionality.
• Stay abreast of industry trends and best practices related to Apple and Windows device management.

What we are looking for:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience as a Jamf Administrator and Intune Administrator, managing both Apple and Windows device environments in enterprise settings.
• In-depth knowledge of Jamf Pro and Microsoft Intune functionalities, policies, and configurations.
• Proficiency in scripting languages such as Bash, PowerShell, or Python.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a dynamic environment.
• Excellent communication and interpersonal skills.
• Knowledge of MS Office suite including Word, Excel, and Outlook (O365)
• Ability to prioritize effectively, and to perform proactively.
• Excellent oral and written communication skills.
• A Strong dedication to quality customer service

What will help you stand out:

• Jamf Certified Administrator (JAMF 100) certification.
• Microsoft Certified: Intune Administrator Associate certification.
• Experience with other mobile device management (MDM) solutions.
• Familiarity with macOS, iOS, Windows, and Android operating systems.
• Service Now or similar ticketing system
• ITSM - ITIL
• Active Directory