Applications Service Delivery Analytics Specialist

USA 3M Company; United States; Hybrid; USD 146,000 - 178,000; Full time

Job summary

3M is seeking an Applications Service Delivery Analytics Specialist to lead analytics, dashboards, and reporting across managed services. You’ll drive data models, automation, and governance to improve operational visibility and decision-making. Remote-friendly with hybrid on-site expectations near St.

Paul, MN. The role requires 5+ years in analytics within IT service delivery roles, strong BI skills, and the ability to translate complex data for leadership and stakeholders.

Qualifications

• Bachelor’s degree or higher (completed and verified prior to start).
• 5+ years of experience developing analytics, reporting solutions, or operational performance metrics in IT service management or similar environments.
• Experience designing and maintaining dashboards, scorecards, and reporting using BI and data viz tools (e.g., Power BI).
• Experience analyzing complex operational data and translating findings for technical and business stakeholders.
• Experience working with data from multiple enterprise systems to support governance and performance management.

Responsibilities

• Lead design, development, and continuous improvement of analytics, dashboards, and reporting for AMS performance.
• Implement data models, reporting processes, and automation to support capacity planning and service level reporting.
• Analyze service delivery data to identify trends, risks, and opportunities for leadership and stakeholders.
• Support governance and continuous improvement by maintaining accurate service performance reporting and partnering with leadership.
• Support major service transitions and cross-functional reporting opportunities as needed.

Skills

Power BI

Data analysis

Stakeholder communication

Jira

Education

Bachelor’s degree or higher

Tools

Jira

ITSM

Power BI

SQL

Job description

Job Description:

Job Title

Applications Service Delivery Analytics Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

As an Applications Service Delivery Analytics Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Leading the design, development, and continuous improvement of analytics, dashboards, and reporting solutions that provide visibility into Application Managed Services (AMS) operational performance, contractual service measures, and governance across managed service agreements.
• Implementing data models, reporting processes, and automation that support service capacity planning and utilization, work execution (Jira), service level reporting, and operational performance metrics to improve efficiency and decision-making.
• Determining meaningful trends, risks, and opportunities by analyzing service delivery data, translating complex operational information into actionable insights and recommendations for leadership, Service Delivery Owners, and operational stakeholders.
• Supporting governance and continuous improvement by maintaining accurate service performance reporting, validating contractual metrics, preparing executive reporting, and partnering with Service Delivery leadership to drive continuous improvement across multiple managed service agreements.
• Supporting major service transitions, agreement modifications, expanded cross-functional reporting opportunities, and other strategic operational events, as needed.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Five (5) years of experience developing analytics, reporting solutions, or operational performance metrics in an IT service management, program management office, application support, managed services, or similar environment in a private, public, government, or military environment
• Experience designing and maintaining dashboards, scorecards, and reporting using business intelligence and data visualization tools (e.g., Power BI)
• Experience analyzing complex operational data and translating findings into actionable insights for technical and business stakeholders
• Experience working with data from multiple enterprise systems to support operational governance, performance management, or service delivery

Additional qualifications that could help you succeed even further in this role include:

• Ten (10) years of experience in IT service delivery, managed services, IT operations analytics, program management office, strategy office or enterprise application support in a private, public, government, or military environment
• Experience supporting Application Managed Services (AMS), ITIL-based service management, or outsourced service provider governance
• Experience with Jira, ITSM, Power BI, SQL, or similar reporting and analytics platforms
• Strong analytical, communication, collaboration, and problem-solving skills with the ability to influence stakeholders and drive continuous improvement

Work location:

• This position has the possibility for remote work for candidates located more than 50-miles from 3M Global Headquarters in St. Paul, MN. Employees located within a commutable distance to 3M Global Headquarters must work on-site at least 4 days per week.

Travel: May include up to 5% domestic/international

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $145,676 - $178,049, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

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