Applications Service Delivery Analytics Specialist

3M; Minnesota; Hybrid; USD 146,000 - 178,000; Full time

Benefits offered by this job

Remote work options

Travel opportunities

Job summary

3M is seeking an Applications Service Delivery Analytics Specialist to design and improve analytics, dashboards, and reporting for Application Managed Services, with a focus on operational performance and governance across managed service agreements.

The role involves data modeling, reporting processes, and automation to support capacity planning, service delivery decisions, and executive reporting, with potential remote work for distant candidates and travel up to 5%.

Qualifications

• Bachelor's degree or higher (completed and verified prior to start).
• Five (5) years of experience developing analytics, reporting solutions, or operational performance metrics in IT service management or similar environments.
• Experience designing and maintaining dashboards, scorecards, and reporting using BI tools (e.g., Power BI).
• Experience analyzing complex operational data and translating findings for technical and business stakeholders.
• Experience working with data from multiple enterprise systems to support governance and service delivery.

Responsibilities

• Lead design, development, and continuous improvement of analytics, dashboards, and reporting for AMS operations and governance.
• Implement data models, reporting processes, and automation to support capacity planning and utilization, work execution (Jira), and service level reporting.
• Identify trends, risks, and opportunities by analyzing service data and translating insights for leadership and stakeholders.
• Maintain accurate service performance reporting, validate metrics, and prepare executive reports to drive improvements.
• Support major service transitions and cross-functional reporting opportunities as needed.

Skills

Analytics

Data visualization

Stakeholder communication

Problem solving

Operational governance

Education

Bachelor's degree or higher

Tools

Power BI

Jira

SQL

ITSM

Job description

Applications Service Delivery Analytics Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You'll Make in this Role

As An Applications Service Delivery Analytics Specialist, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative People Around The World. Here, You Will Make An Impact By

• Leading the design, development, and continuous improvement of analytics, dashboards, and reporting solutions that provide visibility into Application Managed Services (AMS) operational performance, contractual service measures, and governance across managed service agreements.
• Implementing data models, reporting processes, and automation that support service capacity planning and utilization, work execution (Jira), service level reporting, and operational performance metrics to improve efficiency and decision-making.
• Determining meaningful trends, risks, and opportunities by analyzing service delivery data, translating complex operational information into actionable insights and recommendations for leadership, Service Delivery Owners, and operational stakeholders.
• Supporting governance and continuous improvement by maintaining accurate service performance reporting, validating contractual metrics, preparing executive reporting, and partnering with Service Delivery leadership to drive continuous improvement across multiple managed service agreements.
• Supporting major service transitions, agreement modifications, expanded cross-functional reporting opportunities, and other strategic operational events, as needed.

Your Skills And Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor's degree or higher (completed and verified prior to start)
• Five (5) years of experience developing analytics, reporting solutions, or operational performance metrics in an IT service management, program management office, application support, managed services, or similar environment in a private, public, government, or military environment
• Experience designing and maintaining dashboards, scorecards, and reporting using business intelligence and data visualization tools (e.g., Power BI)
• Experience analyzing complex operational data and translating findings into actionable insights for technical and business stakeholders
• Experience working with data from multiple enterprise systems to support operational governance, performance management, or service delivery

Additional qualifications that could help you succeed even further in this role include:

• Ten (10) years of experience in IT service delivery, managed services, IT operations analytics, program management office, strategy office or enterprise application support in a private, public, government, or military environment
• Experience supporting Application Managed Services (AMS), ITIL-based service management, or outsourced service provider governance
• Experience with Jira, ITSM, Power BI, SQL, or similar reporting and analytics platforms
• Strong analytical, communication, collaboration, and problem-solving skills with the ability to influence stakeholders and drive continuous improvement

Work Location

• This position has the possibility for remote work for candidates located more than 50-miles from 3M Global Headquarters in St. Paul, MN. Employees located within a commutable distance to 3M Global Headquarters must work on-site at least 4 days per week.

Travel: May include up to 5% domestic/international

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $145,676 - $178,049, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.