Applications Engineering Support Specialist

Atlas Copco Group Co.,Ltd; Rock Hill (SC); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Job summary

Power Technique North America LLC is seeking an Applications Engineering Support Specialist to help deploy ESS, generators, and hybrid power solutions across the North American market. You will participate in commissioning, validation, and performance evaluation while collaborating with Engineering, Product Development, and Service Operations to ensure safe, reliable system performance.

The role emphasizes hands-on troubleshooting, data-driven analysis, and technical documentation, with moderate

Qualifications

• Technical diploma or degree in Electrical, Mechatronics, or related field.
• Equivalent hands-on experience in power systems, generators, or energy storage systems is acceptable.
• Strong hands-on troubleshooting skills in electrical systems, controls, and hybrid power solutions.
• Experience with power systems, generators, or battery energy storage systems (BESS).
• Knowledge of PLCs, controllers (e.g., DEIF), and communication protocols such as Modbus and CAN.
• Ability to use diagnostic tools, multimeters, and software interfaces for system analysis and troubleshooting.
• Ability to communicate effectively with customers, service teams, and internal stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic proficiency with computers and software tools (Microsoft Office, service platforms, diagnostic tools).
• Positive attitude with a proactive approach to troubleshooting and continuous improvement.
• Minimal travel within Canada and the United States is expected (30-60% of the time).

Responsibilities

• Support the commissioning, testing, validation, and performance optimization of energy storage systems (ESS), generators, and hybrid power solutions across diverse customer applications.
• Conduct technical evaluations, diagnostics, and data analysis to assess electrical, control, communication, and system-level performance while ensuring compliance with engineering and operational requirements.
• Interpret electrical schematics, control logic, and communication protocols (including Modbus and CAN) to troubleshoot issues, support root cause analysis, and improve system reliability.
• Collaborate cross-functionally with Engineering, Product Development, Quality, Manufacturing, Service Operations, and customers to support technical projects, product improvements, and solution implementation.
• Assist with new product introductions, prototype evaluations, firmware/software validation, and production releases through structured testing, field assessments, and performance monitoring.
• Prepare technical documentation, engineering reports, and training materials while providing product knowledge and system operation guidance to service teams, customer centers, and key customers.

Skills

Electrical systems

Troubleshooting

Modbus

CAN

PLC knowledge

Data analysis

Customer communication

Team collaboration

Diagnostic tools

Education

Electrical/Mechatronics degree

Tools

DEIF controllers

Diagnostic software

Multimeters

Job description

Power and Light (PAL) is a division within Atlas Copco’s Power Technique business area. It develops, manufactures, and markets light towers, generators, and energy storage solutions for a wide range of industries including construction, mining, oil & gas, utilities, and rental. The division operates globally under several brands.

In this role, the Applications Engineering Support Specialist provides technical and analytical support to the Applications Engineering Manager - Power and Light in the implementation, commissioning, testing, validation, and performance evaluation of energy storage systems (ESS), generators, and hybrid power solutions across North America. The position supports engineering activities by assisting with system assessments, field performance evaluations, technical investigations, and product implementation initiatives.

The primary objective of this role is to support the successful deployment, operation, and continuous improvement of energy storage and hybrid power systems through technical evaluations, system validation, data analysis, and engineering support activities. The position works closely with Applications Engineering, Product Development, Service Operations, and customers to ensure safe, efficient, and reliable system performance in real-world applications.

As part of the ongoing energy transition, this role contributes to the advancement of sustainable and hybrid power technologies by supporting engineering evaluations, commissioning verification, product validation activities, and field performance studies. The position assists engineering teams in identifying opportunities to improve system reliability, operational efficiency, and customer outcomes. Through field observations, system testing, and performance monitoring activities, the Applications Engineering Support Specialist collects and analyzes technical data that supports engineering investigations, root cause analysis, product enhancements, and continuous improvement initiatives. The position reports directly to the Applications Engineering Manager - Power and Light within the U.S. Customer Center and collaborates closely with Applications Engineering, Product Development, Manufacturing, Quality, Training, Service Operations, and external customers to support engineering-related activities and project execution.

You Will

• Support the commissioning, testing, validation, and performance optimization of energy storage systems (ESS), generators, and hybrid power solutions across diverse customer applications.
• Conduct technical evaluations, diagnostics, and data analysis to assess electrical, control, communication, and system-level performance while ensuring compliance with engineering and operational requirements.
• Interpret electrical schematics, control logic, and communication protocols (including Modbus and CAN) to troubleshoot issues, support root cause analysis, and improve system reliability.
• Collaborate cross-functionally with Engineering, Product Development, Quality, Manufacturing, Service Operations, and customers to support technical projects, product improvements, and solution implementation.
• Assist with new product introductions, prototype evaluations, firmware/software validation, and production releases through structured testing, field assessments, and performance monitoring.
• Prepare technical documentation, engineering reports, and training materials while providing product knowledge and system operation guidance to service teams, customer centers, and key customers.

To succeed, you will need

• The successful candidate must hold Technical diploma or degree in Electrical, Mechatronics, or related field
• Equivalent hands-on experience in power systems, generators, or energy storage systems is acceptable
• Strong hands-on troubleshooting skills in electrical systems, controls, and hybrid power solutions
• Experience with power systems, generators, or battery energy storage systems (BESS)
• Knowledge of PLCs, controllers (e.g., DEIF), and communication protocols such as Modbus and CAN
• Ability to use diagnostic tools, multimeters, and software interfaces for system analysis and troubleshooting
• Ability to communicate effectively with customers, service teams, and internal stakeholders
• Ability to work independently and as part of a team in a fast-paced environment
• Basic proficiency with computers and software tools (Microsoft Office, service platforms, diagnostic tools)
• Positive attitude with a proactive approach to troubleshooting and continuous improvement
• Minimal travel within Canada and the United States is expected (30-60% of the time).

In return, we offer

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

We are fully committed to being a part of the solution for a better tomorrow. That’s why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.

Learn more at www.atlascopcogroup.com

Job location

You will be part of our customer center in Rock Hill SC. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, United States (US).

Contact information

Talent Acquisition Team: Tameka M Carpenter

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