Applications Engineer II

UNITED GRINDING North America; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

UNITED GRINDING North America is seeking a qualified service/training specialist responsible for developing and optimizing grinding processes for customer applications, enabling successful machine sales, installation, and startup.

The role includes assisting with machine setup and demonstrations at the company or sister locations, and delivering operator training to ensure full functionality of CNC grinders according to specifications, with up to 70% travel.

Qualifications

• 3–5 years of CNC machine technology experience including installations, programming and training.
• Ability to communicate effectively in English with customers and staff.
• Ability to calculate proportions and percentages and use basic algebra.
• Ability to solve practical problems with limited supervision.
• Proficiency in word processing, spreadsheets, presentations, and related software.
• Mechanical skills to operate shop equipment and demonstrate grinding machines.
• Ability to present training content to customers individually or in groups.

Responsibilities

• Develop and optimize grinding processes for customer applications to support new machine sales or installations.
• Assist with setup and demonstrations of machines at the company facility or sister locations.
• Provide operator training and instruction to install CNC grinders at customer sites to ensure full functionality.

Skills

CNC machining

Customer communication

Algebra/basic math

Problem solving

Office software

Mechanical skills

Training/presentation

Job description

Description of Job Duties and Responsibilities:

• Under general supervision, training and direction, develops and optimizes appropriate grinding processes for specific customer applications to facilitate new machine sales or installation and startup of sold machines
• Assists with the setup and demonstration of machines for customer demonstration purposes at the company’s facility or the appropriate sister company’s manufacturing location
• Under general supervision, provides limited scope operator training and direction to install new or modified CNC operated precision grinding machines at customer's facility to ensure full functionality according to specifications

Documentation/Proposals - 10%

• Assists in the preparation of time studies, proposals, and presentations for machine sales purposes
• Continues to gain experience and knowledge by hands-on experience and continuing education classes. Regularly performs expected job duties with readily available assistance and uses well–established techniques, procedures, or specific standards described in manuals or other sources

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

• 3-5 years experience in CNC machine technology including installations, programming and training
• Ability to communicate thoroughly and effectively with customers, distributor sales staff, and colleagues utilizing the English language
• Ability is required to calculate proportions and percentages as well as applying the concepts of basic algebra
• Ability is required to solve practical problems and deal with a variety of concrete variables in situations where limited standardization or supervision may exist. Ability is also needed to interpret a variety of instructions provided in written, oral, diagram, or schedule form
• Intermediate level skills in software associated with word processing, spreadsheets, presentations, and other related business programs, as required
• Mechanical skills required are those needed to operate standard shop equipment and gauging as well as extensive skills to demonstrate grinding machines and ancillary support equipment to demonstrate the capabilities of assigned products for customers, dealers, or staff
• Ability to effectively present training processes and information to customers in a one-on-one or group setting

Preferred Qualifications (Certificates, Training, Licenses, and Experience):

• Knowledge of implementing and documenting Time Studies
• Ability to speak, read and write German
• Public speaking and/or product presentation experience
• CNC Grinding Experience

Other (Supervisory Responsibilities, Physical Demands, Travel):

• Up to 70% travel required
• The employee must occasionally lift and/or move up to 50 pounds
• Ability to stand for the majority of the work day
• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate

Core Competencies:

• Job Knowledge
• Initiative
• Decision Making
• Problem Solving
• Time Management and Productivity
• Quality
• Communication
• Customer Service
• Results Driven

UNITED GRINDING North America, Inc. is a committed employer of EOE, including Disability/Vets