Applications Engineer

collieraerospace; North Little Rock (AR, NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

PTO

401(k)

Health insurance

HSA/HRA eligibility

Life and disability insurances

Travel opportunities

Job summary

Collier Aerospace seeks an engineer for the Customer Operations Department to bridge customers with Engineering Services and Software Development teams. The role involves directly helping customers integrate HyperX into their vehicle analysis and design, contributing to software interfaces and workflows, and aiding documentation and training.

You will engage with customers across aerospace domains, require strong communication and documentation skills, and work closely with multiple internal

Qualifications

• Bachelor's degree in aerospace engineering, mechanical engineering, or related field.
• 2+ years of experience in aerospace or supporting a technical software product.
• Ability to learn HyperX and apply it across industries.
• Ability to communicate complex engineering concepts clearly and concisely.
• Desire to work with customers with empathy for helping get the job done.
• Ability to collaborate with multiple teams to represent the customer perspective.

Responsibilities

• Reach out to customers to understand their use cases and satisfaction with HyperX.
• Work with customers to understand technical requirements and provide training, support, and documentation.
• Propose and implement strategies for customer retention and satisfaction.
• Manage the ticket system by troubleshooting questions and guiding to the right SME.
• Support demonstrations and product evaluations during the sales process.
• Suggest software interface and workflow improvements from a customer perspective.
• Document customer needs and features for internal teams.
• Collaborate with documentation to keep software docs and training current.

Skills

Customer communication

Empathy

Presentation skills

Documentation

Education

Aerospace Engineering

Mechanical Engineering

Related field

Job description

Our Why

At Collier Aerospace, our mission is to help our customers reach their unique structural analysis and design goals with more accurate results in less time. We are a team of passionate employees who want to contribute to each customer's goal in the best way possible across space launch, reusable rocket, commercial airframe, business jet, eVTOL, bike frame, and speed boat applications. We accomplish this with our leading software, HyperX, through software development and engineering support. As you join our team, you join our company mission and become an integral partner in increasing efficiency and innovation throughout the world.

Our Culture

We foster a highly supportive and collaborative environment where our meetings are a mix of brainstorming, analysis, and humor. When you’re stuck, our employees are always eager to lend a helping hand. We offer a relaxed and casual dress code to promote a comfortable atmosphere. Our passion and drive fuel us as we strive to make a lasting impact on our company, customers, and industry.

Summary

The Customer Operations Department is looking for an engineer to serve as the conduit between our customers and our Engineering Services and Software Development teams. This is an exciting and dynamic role that will not look the same every day. From directly helping customers integrate HyperX into their vehicle analysis and design, to contributing to the software interface and workflows, to helping with documentation and training, you will see your footprint in all aspects of the company and of the industry.

Requirements

• Bachelor's in Aerospace Engineering, Mechanical Engineering, or related field.
• 2+ years of experience either in aerospace industry or supporting a technical software product
• Ability to learn HyperX and understand its applications in various industries
• Ability to communicate complex engineering concepts clearly and concisely
• A desire to work with customers, with an emphasis on empathy for “helping get the job done”
• Ability to collaborate with different teams in the company with the goal of respectfully representing the customer’s perspective
• Strong documentation, communication, and presentation skills.
• US Citizen.

Roles and Responsibilities

• Proactively reach out to customers to understand their current use-case and satisfaction with HyperX
• Work directly with customers to understand their technical requirements. Present them with appropriate training, support, and documentation to ensure they can meet those requirements with HyperX
• Propose and implement strategies – both in customer interactions and the software product itself - for customer retention and satisfaction
• Manage the ticket system by troubleshooting customer questions and providing solutions – or by connecting the customer with the correct subject matter expert to do so
• Be a technical resource during the sales process by supporting introductory demonstrations and product evaluation phases
• Use your customer-facing perspective to offer suggestions for software interface and workflow improvements
• Document specific needs and features-of-interest of customers for communication to other teams within the company
• Work with documentation team to ensure both software documentation and training exercises are useful and kept up-to-date

Benefits

• Competitive salary and benefits (PTO, 401(k), health insurance, HSA/HRA eligibility, life and disability insurances)
• Exposure and involvement with many companies and their current aircraft designs (commercial transports/UAM eVTOLS/military planes) and space launch designs (commercial rockets/space tourism vehicles/demonstrator X planes)
• Occasional travel to customer facilities
• Small company, large impact
• Passionate coworkers
• Company events and conferences