Applications Developer, ServiceNow HAM/SAM (UPDATED)

Phase2 Technology; Tucson (AZ); Hybrid; USD 87,000 - 113,000; Full time

Benefits offered by this job

Hybrid work arrangement

Full benefits

Job summary

University of Arizona, in Tucson, invites applications for an Applications Developer for ServiceNow HAM/SAM. Lead HAM/SAM implementation, develop ServiceNow flows, and maintain related assets. Hybrid work may be available with supervisor approval.

The role requires a bachelor's degree and at least five years of relevant experience, with preferred background in higher education and IT service management. This is a full-time, 40-hour-per-week position with benefits.

Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of five (5) years of relevant work experience.

Responsibilities

• Oversee the development and maintenance of the HAM and SAM ServiceNow applications.
• Collaborate with the implementation vendor to ensure knowledge transfer before contract end.
• Develop and update comprehensive technical documentation for all projects and processes.

Skills

ServiceNow development

HAM/SAM knowledge

Documentation

Vendor coordination

Education

Bachelor's degree or equivalent

Job description

Applications Developer, ServiceNow HAM/SAM (UPDATED)

Position Highlights

Note: This posting has been updated to reflect the corrected display title and related position language.

University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the Applications Developer, ServiceNow HAM/SAM (Applications Development Operations Specialist III) position. The Application Developer will lead the implementation and maintenance of the Hardware Asset Management (HAM) and Software Asset Management (SAM) ServiceNow applications. The developer will build and configure business processes using ServiceNow flows. The developer will also be responsible for the development of foundational systems and data needed for supported platforms.

This position is based at the Tucson campus and may be eligible for a hybrid work arrangement, subject to supervisor approval and department needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

Duties & Responsibilities

• Oversee the development and maintenance of the Hardware Asset Management (HAM) and Software Asset Management (SAM) ServiceNow applications.
• Work with the implementation vendor to deliver the Hardware Asset Management (HAM) and Software Asset Management (SAM) ServiceNow applications and ensure knowledge transfer occurs prior to the end of the contract period.
• Develop and update comprehensive technical documentation for all projects and processes.

Knowledge, Skills, and Abilities

• Knowledge of ServiceNow application development.
• Knowledge of the implementation and/or maintenance of ServiceNow Hardware Asset Management (HAM) or Software Asset Management (SAM).

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of five (5) years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience working in higher education.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Information Technology

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$86,870 - $112,932

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

11

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC3

Job Family

Applications Development

Job Function

Information Technology

Type of criminal background check required:

Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies

1

Contact Information for Candidates

[e-mail]

Open Date

8/31/2026

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].