Applications Analyst - Third-Party Applications

US Diversity Job Search; Billings (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Plan with employer-m

Professional development opportunities

Job summary

Billings Clinic is seeking an Applications Analyst for Third-Party Applications PMO / OPERATIONS in Billings, MT. This full-time role focuses on supporting healthcare IT systems, coordinating with vendors and internal teams to ensure reliable, secure operations.

The position emphasizes system configuration, user training, documentation, and ongoing professional development within a Magnet-recognized health system renowned for teamwork and compassionate care.

Qualifications

• Bachelor's degree in IT, CS, healthcare informatics or related field, or equivalent combination of education and relevant experience.
• Minimum 1-2 years of experience in IT support or healthcare technology.
• Experience in healthcare environment and systems support preferred.

Responsibilities

• Maintains compliance with organizational, departmental, and regulatory standards including safety, confidentiality and job performance requirements.
• Provides reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality.
• Participates in implementation, upgrade and update processes for systems with minimal end-user disruptions.
• Acts as liaison between end-users, technical teams and vendors to communicate requirements and resolve concerns.
• Develops user training sessions and documentation to support end-users and ongoing learning.
• Documents system configurations and operational standards to ensure efficiency and continuity of support.
• Coordinates with cross-functional teams on projects to meet timelines and deliverables.
• Monitors system performance and coordinates resolutions to maintain reliability.
• Supports quality control and testing to ensure updates meet standards and user needs.

Education

Bachelor's degree or equivalent in Information Technology, Computer Science, Healthcare Informatics, or related field

Job description

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

Applications Analyst - Third-Party Applications PMO / OPERATIONS

Shift: Day | Employment Status: Full-Time (.75 or greater) | Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt) | Starting Wage DOE: $29.08 - $36.34

Essential Job Functions

• Maintains compliance with all organizational, departmental, and regulatory standards, ensuring knowledge of safety, confidentiality, and job performance requirements.
• Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance.
• Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users.
• Acts as a liaison between end-users, technical teams, and vendors, communicating system requirements and addressing concerns to improve user satisfaction.
• Collects feedback from stakeholders and end-users to inform and support system enhancements and ensure user-centered solutions.
• Analyzes system performance and configurations, identifying areas for improvement and collaborating with technical teams to enhance functionality.
• Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features.
• Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users.
• Engages in professional development by staying current on industry trends, pursuing relevant certifications, and expanding expertise in information management.
• Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives.
• Monitors system performance proactively, identifying potential issues early and coordinating resolutions to maintain system reliability.
• Assists in quality control and testing processes, verifying system updates meet organizational standards and align with user needs.
• Documents system configurations, processes, and operational standards to ensure efficiency and continuity of support.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or an equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology).

Experience

Minimum of 1-2 years of experience in a healthcare environment, ideally with systems support or similar role.

Certifications and Licenses

Current Montana driver's license with the ability to be insured to operate Billings Clinic vehicles, as needed.

Responsible for providing home internet access and cell phoneOr an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.