Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers )-IT Services - Full Time

SolutionHealth; West Virginia; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Disability insurance (short & long)

Life insurance

Competitive pay

Tuition reimbursement

403(b) retirement plan

Job summary

SolutionHealth is seeking an Epic Applications Analyst to implement, develop, and maintain the Epic system and related third-party tools such as Cheers and MyChart. The role spans levels I–IV and includes on-call support, stakeholder collaboration, and ensuring patient safety and quality through system optimization.

Candidates should have a 4-year degree or equivalent experience, Epic training status, and healthcare analytics background.

Qualifications

• Bachelor's degree or combination of education and experience may be considered in lieu of a degree.
• Experience implementing and testing vendor packaged software or healthcare operations in the Epic domain preferred.
• Epic experience requires current training status (certification/accreditation).
• Active vendor training status and leadership in system analysis are valued.

Responsibilities

• System Build and Configuration: Independently configure systems to improve processes and patient safety.
• Heuristic Design: Leverage clinical/business knowledge to inform workflow and design.
• Adapt and Innovate: Embrace change and seek process improvements.
• Ensure Accountability: Deliver high service standards and governance.
• Collaborate and Communicate: Build partnerships with stakeholders and end users.
• Information Technology: Apply SDLC methods to develop and maintain systems.
• Project Management: Manage projects and follow SDLC principles.
• Documentation and Testing: Create thorough documentation and testing scripts.

Skills

Epic Systems

On-call support

Stakeholder collaboration

Analytical thinking

Education

Bachelor's Degree

Tools

Epic

MyChart

Cheers

Job description

Come work at the best place to give and receive care!

Job Description:

This position is not eligible for employer-sponsored work authorization now or in the future. Applicants who require sponsorship will not be considered.

Job Description:

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

About the Job:

• We are seeking an Epic Application Analyst for the following applications: Cheers and MyChart.

Our job families include Epic Application Analyst positions in levels 1-4. The final position will be determined by a variety of factors applied to the selected candidate, including demonstrated experience, Epic training status portfolio, and an assessment of cultural norms.

• The Epic Applications Analyst role involves implementing, developing, and maintaining the Epic system and associated third-party systems. Analysts work at various levels, from entry-level (I) to expert (IV), with increasing responsibilities and independence. They provide on-call support, interact with clients, and ensure compliance with software lifecycle standards. As they progress, they gain deeper knowledge of the Epic platform, mentor junior analysts, and lead projects to improve patient safety and quality initiatives. The role requires strong critical thinking, problem-solving skills, and the ability to build partnerships with customers and colleagues at all levels.
• General schedule Monday-Friday, Eastern time business hours with some flexibility. This position participates in an on-call rotation to support application needs. Occasional requirements to cover special events/staff requirements during hours outside those generally worked may be necessary. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

What You’ll Do:

• System Build and Configuration: Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
• Heuristic Design: Promotes the effective use and benefits of healthcare systems. Leverages applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and to support end users. Demonstrates a solid understanding of heuristics in software design and incorporates questions and design elements in daily work.
• Adapt and Innovate: Embrace change positively, seek process improvements, and demonstrate innovative thinking.
• Ensure Accountability: Take responsibility for actions, correct mistakes, and adhere to service excellence standards. Demonstrates a commitment to service excellence, following IS Standards of Behaviors, governance, and performance management processes.
• Collaborate and Communicate: Build partnerships with stakeholders, end users, and colleagues, ensuring effective communication and support.
• Information Technology: Demonstrates general knowledge of systems development life cycle by applying appropriate methods to develop, test, deploy and evaluate ongoing maintenance needs.
• Project Management: Manage projects effectively, understand system development life cycles, and follow project management principles.
• Documentation and Testing: Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end user approval.

Who You Are:

• 4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree
• Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area. Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level.
• Certification requirements and depth of Epic experience varies depending on the Analyst level. All analyst levels require prior Epic experience (end user or analyst). Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.
• Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required. Experience in a healthcare setting required. Active vendor training status required.
• Can work under pressure with competing priorities and rapidly changing situations.
• Must be able to complete work through continuous use of a computer to perform job responsibilities.
• Must be able to communicate frequently and effectively with others verbally, in writing, and by virtual meetings (including camera)

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Shift:

Days - Remote

Work Shift:

First

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.