Applications Analyst II - Human Resources

Collier County; Naples (FL); On-site; USD 65,000 - 105,000; Full time

Job summary

Collier County in Florida seeks an experienced IT professional to analyze, develop, program, implement and maintain software solutions across the county’s business units. The role includes leading, configuring systems, testing, and collaborating with users to define needs and drive efficiency.

Responsibilities include project management for applications, coordinating with vendors, designing and maintaining databases, and providing training and support to users.

Qualifications

• Bachelor’s degree required.
• Two years of related IT experience.
• Fingerprinting required.
• ITIL foundation certification preferred or required within two years.
• May be required to obtain additional IT certifications.

Responsibilities

• Analyzes, develops, programs, implements, and maintains software solutions.
• Leads system configuration team during implementation and maintenance.
• Oversees testing; tracks results; analyzes errors; recommends improvements.
• Provides support for technical systems and software solutions across units.
• Prepares RFPs; defines requirements; reviews vendor responses; manages contracts.
• Designs, develops, tests and documents software applications; ensures security.
• Provides training and assistance to users; handles inquiries and requests.
• Manages projects for assigned software/applications; communicates status.

Skills

Software development

System configuration

Project management

Database design

User training

Testing

Documentation

Vendor coordination

Education

Bachelor’s degree

Job description

Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

Analyzes, develops, programs, implements, and maintains software solutions and related systems designed to increase productivity, workflow, capabilities, efficiency and effectiveness of an assigned business unit’s programs, services and administration. Work involves meeting with users/customers, analyzing and defining system needs; developing software programs and applications; and implementing, documenting and maintaining applications and associated systems. Work also involves performing project management for assigned applications projects. Provides complex professional and technical support to an assigned business unit. Serves as a lead analyst.

• Serves as a divisional or departmental system configuration team leader during the implementation and maintenance of assigned technical systems.
• Completes the logical set-up and programming of the system to properly follow departmental workflows, allowing the system to maximize the amount of automated business processes and decisions and increasing a department’s productivity.
• Oversees testing of all system functions and system revisions; schedules and tracks the results of all system testing; conducts initial analysis of the nature and ownership of system and process errors; maintains error database and follows each item through to resolution; analyzes testing results and makes system improvement recommendations to management; provides statistical analysis of system issues for management and vendor considerations.
• Provides support for technical systems and software solutions for departmental/divisional information system programs and applications, which may include Internet-based applications, business applications developed in-house, and/or applications purchased from vendors; performs work involving all facets of new and existing applications, which includes development through programming, installation, maintenance, troubleshooting and upgrades/modifications.
• Prepares requests for proposals (RFP) for new business information systems; defines system specifications and technical requirements; reviews RFP responses from vendors; and provides recommendations regarding vendor selection; performs contract administration for assigned procured applications; ensures software applications and related services meet identified County business needs and performance specifications; works with vendors to resolve performance and operational problems; coordinates applications development, implementation, modification and maintenance work with vendors.
• Defines requirements, develops specifications and documents processes for new software applications and modifications to existing software; meets with users/customers to define user needs; analyzes business functions and work processes; determines technical needs; identifies system compatibility and capacity issues; identifies hardware and other equipment needed to support programs.
• Designs, writes and tests new software applications and/or modifications/upgrades which meet identified needs; prepares and maintains system/program documentation; tests prototype applications and works through operational problems; installs and configures software/applications, establishes user access levels, system security protocols.
• Provides training and assistance to users; responds to user demands, questions and requests for assistance.
• Troubleshoots assigned programs/applications; resolves software application, operating system and network issues that prevent clients from accessing and utilizing information technology; initiates and participates in system upgrades.
• Performs project management duties for assigned software/applications projects; identifies project scope, milestones and sequence of project steps/actions; creates and maintains project deadlines; and documents and communicates project status; prepares reports on project schedules and status and submits to management.
• Designs, develops, tests and maintains databases for assigned applications; designs database structure and defines database environment; assists Database Administrator with monitoring database performance; ensures data integrity; and manages data transfers, migrations, conversions and/or connections.
• Changes the configuration of information systems in accordance with direction/modeling associated with/driven by business processes; fully tests changed performance of system and the impact on the remainder of the systems, documenting configuration changes in accordance with BCC IT standards for documenting process flows; communicates and coordinates changes with impacted business units as needed.
• In the case that supervisory functions are assigned: Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.

• Bachelor’s degree required.
• Two (2) years of related experience; experience should be directly related to assigned business unit’s technical systems and programs.
• Candidates without a related degree should possess an additional four (4) years of related experience.
• Fingerprinting required.
• LICENSES/CERTIFICATES:
• May be required to obtain and maintain certification(s) related to a particular program.
• Employees in this classification may be required to possess the foundation certification in the current version of IT Infrastructure Library (ITIL) or obtain such certification within two (2) years of entry into this classification. Incumbents in the IT Division will be required to re-certify in new versions of ITIL within two (2) years of the date of acceptance of that version by the Division Director - Information Technology.

• Salary offers above the minimum pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.
• This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.