Applications Analyst II - Epic MyChart

Endeavor Health; Warrenville (IL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks an Applications Analyst II to enhance IT solutions and patient experiences. This role involves full life cycle management, from analysis to deployment, within a dynamic healthcare environment. You'll collaborate with stakeholders to streamline processes and support the maintenance of patient portals. If you're passionate about technology and improving user experiences, this opportunity offers a chance to make a real impact while working in a hybrid setting that balances remote and on-site work. Join a team committed to community-connected healthcare and professional growth.

Benefits

Premium pay

Career Pathways

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Qualifications

• 1-year experience in IT or relevant user experience.
• 3 years of relevant IT experience in healthcare.

Responsibilities

• Facilitate technology use and ensure efficient system performance.
• Design and document application changes and new features.

Skills

IT Support

Analytical Skills

Problem Solving

Communication

Customer Service

Education

Associate Degree in IT

Tools

Epic Systems

Microsoft Office

Job description

Applications Analyst II - Epic MyChart page is loaded

Applications Analyst II - Epic MyChart

Apply locations SRO Corporate Center Warrenville 4201 Winfield Road NSO 4901 Searle Parkway Corporate Office Skokie time type Full time posted on Posted 6 Days Ago job requisition id R27316

Hourly Pay Range:

$37.85 - $58.67 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Applications Analyst II - Epic MyChart
• Location: 4201 Winfield Road, Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8am - 4:30pm
• Hybrid Position: primarily remote after initial onsite period.
• On call rotation

Job Summary:

As the Application Analyst II at Endeavor Health, you will be responsible for assisting in specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. In addition, you will contribute toward identifying opportunities with the goal of reducing manual efforts, supporting the growth of the organization, promoting patient and user experience, and helping create innovative solutions with operations. You will help foster strong working relationships with key stakeholders, promote the consistent use of available tools, techniques, workflows, and platforms, and perform administrative tasks as assigned.

This position will support the ongoing maintenance and health of the three current Endeavor Health Patient Portals.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

What you will do:

• Under general supervision, facilitate the use of technology by the end-user and ensures systems are performing at more efficient levels.
• Designs and documents application changes and new features or defects in application area assigned.
• Reviews and responds to customer requests and participates in customer meetings.
• Occasionally leads customer meetings.
• Contributes to application and workflow process improvements.
• Solves complex problems. Takes a new perspective using existing solutions. Analyzes possible solutions using standard procedures.
• Builds knowledge of the organization, processes and customers.
• Maintain all assigned applications and version levels.
• May provide application support to other teams.
• Develops and executes test plans according to standards.
• Completes necessary internal reporting and reports status to management.
• Completes any other applicable requests from management.
• Ability to work a varied schedule, on-call hours, and hours as required during crisis situations
• Develops and executes application projects and project plans according to standards.
• Adheres to all department standard operating procedures and customer service principles.
• Performs other duties as assigned.

What you will need:

• Education: Associate degree with 1-year previous experience in IT or relevant user experience or equivalent experience.
• Experience: Minimum of three (3) years of relevant IT experience or relevant user experience.
• Two (2) or more years of experience relevant to portfolio of responsibility in a healthcare setting or related industries.
• Unique or Preferred Skills:
• Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.
• Must be able to work independently and in a team setting, possess good verbal, written & customer service skills.
• Advanced knowledge of procedures, utilities, and operating systems.
• Uses logic and methods to problem solve.
• Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance.

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org .

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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