Applications Analyst II - Epic MyChart

NorthShore University HealthSystem; Skokie (IL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Applications Analyst II to enhance patient and user experiences through technology. In this hybrid role, you will manage the full lifecycle of applications, from analysis to deployment. Your contributions will drive operational solutions and support the ongoing health of patient portals. If you are passionate about technology and thrive in a collaborative environment, this position offers a great opportunity for professional growth and community impact.

Benefits

Premium pay for eligible employees

Career development pathways

Medical, dental, pet, and vision options

Tuition reimbursement

Free parking

Wellness savings plan

Health savings account options

Retirement plans with company match

Paid time off and holidays

Community involvement opportunities

Qualifications

• 1 year of relevant IT experience or equivalent.
• 3 years in relevant IT or user experience, 2 years in healthcare.

Responsibilities

• Facilitate technology use by end-users and ensure system performance.
• Design and document application changes and new features.
• Contribute to application and workflow improvements.

Skills

Communication Skills

Problem-Solving

Customer Service

Technical Documentation

Education

Associate Degree in IT

Job description

Hourly Pay Range:

$37.85 - $58.67 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Applications Analyst II - Epic MyChart
• Location: 4201 Winfield Road, Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8am - 4:30pm
• Hybrid Position: primarily remote after initial onsite period.
• On call rotation

Job Summary:

As the Application Analyst II at Endeavor Health, you will be responsible for assisting in specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. You will contribute toward identifying opportunities to reduce manual efforts, support organizational growth, enhance patient and user experience, and create innovative operational solutions. Building strong relationships with stakeholders, promoting the use of available tools and workflows, and performing administrative tasks as assigned are essential parts of this role.

This position will support the ongoing maintenance and health of the three current Endeavor Health Patient Portals.

To succeed, you should stay updated on the latest solutions and technologies and advocate for industry best practices.

What you will do:

• Facilitate technology use by end-users and ensure system performance.
• Design and document application changes, new features, or defect fixes.
• Respond to customer requests and participate in meetings.
• Lead customer meetings occasionally.
• Contribute to application and workflow improvements.
• Solve complex problems, analyze solutions, and use standard procedures.
• Develop organizational and process knowledge.
• Maintain applications and version levels.
• Support other teams with application support if needed.
• Develop and execute test plans.
• Complete internal reports and update management.
• Perform other duties as assigned, including working varied hours and on-call shifts during crises.
• Develop and execute project plans according to standards.
• Follow all operating procedures and customer service principles.

What you will need:

• Education: Associate degree with 1-year relevant IT experience or equivalent.
• Experience: Minimum of three (3) years in relevant IT or user experience; at least two (2) years in healthcare or related industries.
• Preferred Skills: Ability to communicate complex technical info simply, work independently and in teams, possess good communication and customer service skills, and have advanced knowledge of procedures, utilities, and operating systems. Strong problem-solving and troubleshooting skills with minimal assistance are also preferred.

Benefits (for full-time or part-time positions):

• Premium pay for eligible employees
• Career development pathways
• Various medical, dental, pet, and vision options
• Tuition reimbursement
• Free parking
• Wellness savings plan
• Health savings account options
• Retirement plans with company match
• Paid time off and holidays
• Community involvement opportunities

Endeavor Health is committed to providing access to quality, community-connected care across northeast Illinois, with over 25,000 team members and more than 6,000 physicians. Our facilities include hospitals recognized as Magnet for nursing excellence. For more information, visit www.endeavorhealth.org.

We encourage employees to achieve their career goals and maximize potential. Explore our website to learn more about our mission to "help everyone in our communities be their best".

Endeavor Health is an equal opportunity employer committed to diversity, equity, and inclusion, and provides reasonable accommodations for individuals with disabilities. For more details, see our main career page.