Applications Analyst

UCLA Outpatient Clinics; Los Angeles, Northern (CA, KY); Hybrid; USD 111,000 - 246,000; Full time

Job summary

UCLA Health is seeking an Applications Analyst to serve as the primary technical expert for the School of Dentistry's clinical and business systems. You will troubleshoot issues, optimize workflows, and lead projects from requirements through deployment, collaborating with vendors and IT teams to deliver reliable technology supporting patient care and education.

The role offers a flexible hybrid work arrangement with on-site presence as needed, and includes responsibilities such as data

Qualifications

• Proactive problem solver with strong analytical skills.

Responsibilities

• Serve as SME for supported clinical and business applications.
• Troubleshoot and resolve complex application issues; provide timely support.
• Analyze workflows and business requirements to implement technology solutions.
• Lead projects through full lifecycle: planning, requirements, design, testing, implementation, maintenance.
• Collaborate with vendors to manage system performance and new functionality.
• Perform data analysis and reporting to support decision-making.
• Create and maintain technical documentation and training materials.
• Train end users to maximize adoption and effectiveness.
• Participate in on-call rotation for after-hours support.

Skills

Analytical skills

Problem solving

Customer service

Stakeholder communication

Tools

Epic

axiUm

Dentrix

XDR

3Shape

Dolphin

Ambra

Tableau

CalendarLab

Intiveo

Job description

Description

Help Transform Dental Care Through Technology at UCLA Health

Under the direction of the Application Supervisor, the Applications Analyst serves as the primary technical expert and trusted partner for clinical and business systems supporting the UCLA School of Dentistry. This role combines application support, systems analysis, project leadership, and stakeholder collaboration to ensure critical technology solutions effectively support patient care, education, research, and operational excellence.

The Applications Analyst acts as a subject matter expert for a diverse portfolio of clinical and administrative applications, partnering with end users, leadership, vendors, and IT teams to troubleshoot issues, optimize workflows, and implement innovative technology solutions. The incumbent is responsible for analyzing business needs, managing application enhancements, leading projects, supporting system integrations, and ensuring applications continue to meet the evolving needs of the organization.

This highly collaborative role offers the opportunity to drive meaningful improvements through technology while supporting one of the nation’s leading dental education and healthcare institutions.

Key Responsibilities

• Serve as the primary point of contact and subject matter expert for supported clinical and business applications.
• Troubleshoot and resolve complex application issues while ensuring timely service and excellent customer support.
• Analyze departmental workflows, operational processes, and business requirements to recommend and implement technology solutions.
• Lead and support projects through the full lifecycle, including planning, requirements gathering, design, configuration, testing, implementation, and ongoing maintenance.
• Collaborate with vendors to manage system performance, resolve technical issues, and evaluate new functionality.
• Perform data analysis and reporting to support operational decision-making and business objectives.
• Conduct quality assurance, system integration testing, and validation activities to ensure system reliability and performance.
• Develop and maintain technical documentation, workflows, procedures, and user training materials.
• Train and support end users to maximize application adoption and effectiveness.
• Participate in an on-call rotation to provide after-hours support for critical systems and issue escalation.

Applications Supported

This position supports a diverse portfolio of healthcare, imaging, patient engagement, and business applications, including but not limited to:

• Epic (Ambulatory Modules)
• axiUm
• Dentrix
• XDR
• 3Shape
• Dolphin
• Ambra
• Tableau
• CalendarLab
• Intiveo
• Additional specialty applications utilized within the UCLA School of Dentistry

What We're Looking For

The ideal candidate is a proactive problem solver with strong analytical skills, exceptional customer service, and experience supporting complex healthcare technology environments. Success in this role requires the ability to balance multiple priorities, communicate effectively with both technical and non-technical stakeholders, and continuously seek opportunities to improve systems and workflows.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $110,977.2 - $246,216.96 annually. The University anticipates offering a salary between the minimum and below the midpoint of this range.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.