Applicationa Analyst II

HCA Healthcare; Asheville (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare organization as an Application Analyst II, where your passion for patient experience will shine. This role involves overseeing application support, driving implementation, and ensuring stability of key applications. You'll work collaboratively across teams to enhance efficiency and resolve issues, while also participating in exciting projects. With a focus on innovation and a commitment to community care, this position offers a rewarding opportunity to impact patient care positively. Embrace a career that values integrity and purpose, and be part of a team that truly cares.

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Employee Stock Purchase Plan

Education assistance

Flexible spending accounts

Paid time off

Colleague recognition program

Free counseling services

Time Away From Work Program

Employee Health Assistance Fund

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 3+ years of general work experience, preferably in IT or healthcare.

Responsibilities

• Oversee application activities and provide second and third tier support.
• Assist with upgrades and new application implementations.
• Prioritize work based on customer needs and departmental priorities.

Skills

Application Support

Project Management

Problem-Solving

Customer Service

Education

Bachelor's Degree

3+ years IT or healthcare experience

Job description

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Application Analyst II today with HCA Healthcare.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as an Application Analyst II. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Application Analyst II responsibilities include oversight and facilitation of resources on application activities, including second and third tier application support. This role will also assist with projects related to upgrades and new application implementations. This resource will be an escalation point for application support and will help drive the implementation and utilization of key applications they are assigned. They will understand and assist the team in developing the roadmap for those applications.

The Application Analyst II must respond to application/system issues and ensure resolution and ongoing stability of the product. This resource will prioritize their work independently based on customer needs and departmental priorities. In addition, they will escalate and drive resolution of business, clinical, and technical concerns. This role generally has greater responsibility than Application Analysts junior to the position, as well as assisting senior and consulting level roles with various support and initiatives for the application services team.

General Responsibilities:

• Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role.
• Knows and applies fundamental concepts and principles gained through experience to solve a range of problems.
• Considered the Subject Matter Expert (SME) for applications as assigned.
• Assists in multi-facility application implementation initiatives.
• Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned applications or responsibilities, with increased responsibility over analysts junior to the role.
• Participates in on-call rotation and/or after-hours support as needed.
• Collaborates with enterprise, division, and/or facility resources to monitor and facilitate new application testing and implementation, with increased responsibility over analysts junior to the role.
• Assists senior and consulting application analysts to develop policies and procedures, best practices, and deliver training as needed.
• Assists in process improvement efforts to streamline efficiency requiring greater accountability than analysts junior to the role.
• Supports division application standardization, utilization, integration, and optimization efforts with increased responsibility over analysts junior to the role.
• Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.
• Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.
• Helps implement action plans based on application data and reports.
• May perform application audits based on policies and procedures.
• Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with increased responsibility over analysts junior to the role.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Adheres to Code of Conduct and Mission & Values Statement.
• Participates in special projects as needed and performs other duties as assigned.

Education and Experience:

• Bachelor's Degree Preferred, or equivalent work experience.
• 3+ years of general work experience (IT or healthcare experience preferred).

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improves and enhances patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion dollars on charitable care, uninsured discounts, and other uncompensated expenses.