Application & Technical Support Specialist

Jobgether SRL; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

Jobgether SRL is seeking an Application & Technical Support Specialist III based in the United States for a fully remote, full-time role. You will serve as a technical resource for refractory products, helping customers solve complex challenges and make effective product decisions.

The position involves analyzing requirements, refining lining designs, and balancing technical solutions with customer business needs, while contributing to product development and market strategy.

Qualifications

• 4–6 years of professional experience in refractory technical marketing, research, quality assurance, sales, or a closely related field.
• Bachelor's degree in Engineering, Ceramics, Metallurgy, Chemical Engineering, Materials Science, or a related discipline.
• Strong knowledge of refractory products, installation methods, construction practices, and customer applications.
• Proficiency with Microsoft Office Suite, including advanced Excel and PowerPoint capabilities.
• Excellent written and verbal communication skills, with the ability to plan and deliver effective presentations to audiences at different organizational levels.
• Strong analytical, strategic thinking, and business problem-solving skills, with the ability to assess complex technical and commercial situations.
• Demonstrated project management capabilities and the ability to coordinate initiatives involving multiple departments.

Responsibilities

• Serve as a technical expert on refractory products and applications, providing customers and internal stakeholders with informed advice and support to address inquiries, technical problems, and application needs.
• Provide internal and external training on products, applications, installation methods, and relevant technical practices.
• Collaborate with R&D teams on customer complaint investigations and failure analysis, ensuring effective information sharing, alignment, and resolution.
• Analyze complex application requirements and propose, modify, or refine lining designs and installation methods while balancing technical performance with customer business needs.
• Develop business cases for new product development initiatives and create, execute, and track product launch plans.
• Create and execute product promotions and technical marketing strategies aligned with business and market objectives.
• Maintain strong awareness of industry trends, training opportunities, and market forecasts to support informed commercial and technical decisions.
• Represent the organization at industry trade shows and seminars, including delivering technical presentations and engaging with industry stakeholders.
• Conduct market analysis and contribute to product portfolio analysis in support of market segment strategies.
• Support product rationalization initiatives, portfolio modifications, and shape standardization efforts.
• Coordinate projects across multiple departments, ensuring activities remain aligned with objectives, timelines, and business requirements.
• Maintain strong customer relationships by combining technical credibility, responsive support, and practical problem-solving.

Skills

Analytical thinking

Project management

Communication skills

Cross-functional collaboration

Customer-facing

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Our partner is looking for a Application & Technical Support Specialist III based in United States.

This is a fully remote, full-time opportunity combining technical expertise, customer support, product knowledge, and market development.

You will serve as a technical resource for refractory products and applications, helping customers solve complex operational challenges and make effective product decisions.

The role involves analyzing application requirements, refining lining designs and installation methods, and balancing technical solutions with customer business needs.

You will also contribute to product development, launches, technical marketing initiatives, and portfolio strategy.

The position offers broad exposure to customers, internal R&D teams, industry trends, and cross-functional projects.

Success requires strong analytical thinking, communication, presentation, and project management capabilities alongside hands-on knowledge of refractory applications.

You will play an important role in strengthening customer relationships while supporting market growth and the continued development of innovative product solutions.

Accountabilities:

• Serve as a technical expert on refractory products and applications, providing customers and internal stakeholders with informed advice and support to address inquiries, technical problems, and application needs.
• Provide internal and external training on products, applications, installation methods, and relevant technical practices.
• Collaborate with R&D teams on customer complaint investigations and failure analysis, ensuring effective information sharing, alignment, and resolution.
• Analyze complex application requirements and propose, modify, or refine lining designs and installation methods while balancing technical performance with customer business needs.
• Develop business cases for new product development initiatives and create, execute, and track product launch plans.
• Create and execute product promotions and technical marketing strategies aligned with business and market objectives.
• Maintain strong awareness of industry trends, training opportunities, and market forecasts to support informed commercial and technical decisions.
• Represent the organization at industry trade shows and seminars, including delivering technical presentations and engaging with industry stakeholders.
• Conduct market analysis and contribute to product portfolio analysis in support of market segment strategies.
• Support product rationalization initiatives, portfolio modifications, and shape standardization efforts.
• Coordinate projects across multiple departments, ensuring activities remain aligned with objectives, timelines, and business requirements.
• Maintain strong customer relationships by combining technical credibility, responsive support, and practical problem-solving.

Requirements:

• 4--6 years of professional experience in refractory technical marketing, research, quality assurance, sales, or a closely related field.
• Bachelor's degree in Engineering, Ceramics, Metallurgy, Chemical Engineering, Materials Science, or a related discipline.
• Strong knowledge of refractory products, installation methods, construction practices, and customer applications.
• Proficiency with Microsoft Office Suite, including advanced Excel and PowerPoint capabilities.
• Excellent written and verbal communication skills, with the ability to plan and deliver effective presentations to audiences at different organizational levels.
• Strong analytical, strategic thinking, and business problem-solving skills, with the ability to assess complex technical and commercial situations.
• Demonstrated project management capabilities and the ability to coordinate initiatives involving multiple departments.
• Ability to work effectively as part of a collaborative, cross-functional team.
• Strong customer-facing communication skills and the ability to translate technical concepts into practical solutions.
• Ability to work primarily in an office environment while occasionally operating around industrial conditions, including moving mechanical equipment, outdoor weather, elevated or precarious locations, heat, fumes, airborne particles, chemicals, vibration, and moderate noise.
• Ability to lift up to 50 pounds for limited periods and perform occasional standing, walking, reaching, climbing, balancing, and other physical activities.
• Ability to meet visual requirements involving close and distance vision, color and peripheral vision, depth perception, and focus.

Benefits:

• Annual compensation: Not specified in the provided job description.
• Work arrangement: Fully remote position based in the United States.
• Employment type: Full-time.
• Technical scope: Opportunity to work across refractory products, complex customer applications, technical support, product development, and market strategy.
• Cross-functional exposure: Collaboration with R&D and multiple internal teams on product, customer, and market initiatives.
• Industry exposure: Participation in industry trade shows and seminars and engagement with evolving market trends.
• Professional development: Opportunities to provide and participate in technical training while expanding expertise across products and applications.
• Customer impact: Direct contribution to solving complex customer needs and strengthening technical relationships across the market.