Application Systems Engineer

JPC Partners; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

JPC Partners is seeking an Application System Engineer responsible for IT projects focused on optimizing business process solutions. This role entails collaborating with cross-functional teams, troubleshooting application issues, and ensuring compliance with industry standards, requiring a bachelor’s degree and significant experience in the field.

Qualifications

• 5+ years of hands-on experience in application systems engineering.
• 3+ years of Database Management experience with SQL.
• Experience with cloud computing platforms and software package management.

Responsibilities

• Serve as the subject matter expert for various business solutions.
• Document and perform tests for supported legal applications.
• Provide technical support and troubleshoot application issues.

Skills

Troubleshooting

Database Management

Technical Support

Analytical Skills

Problem-Solving

Education

Bachelor's degree in Computer Science

Information Technology

Tools

Microsoft IIS

AWS

Azure

ServiceNow

Jira

Confluence

Microsoft 365

SharePoint

Job description

JPC Partners is looking for an Application System Engineer that will work on IT projects, collaborating with cross-functional teams to implement solutions, perform application upgrades, and troubleshoot issues.In addition, you'll be responsible for evaluating, troubleshooting, and supporting various business process solutions, constantly seeking opportunities to optimize performance and recommend improvements.
Key responsibilities:

• Serve as the subject matter expert for multiple business solutions used by Finance, Knowledge Management, and various practice groups.
• Configure, maintain, enhance, and support software packages, internally developed legal applications, and web services.
• Apply patches, customizations, and new features tosoftware packages, ensuring compliance withindustry standards.
• Maintain the day-to-day operations of various legal applications, ensuring smooth functioning for criticalprocesses.
• Design and build newapplication environments based on Vendor specifications and Firm requirements.
• Document and perform tests for supported legal applications, troubleshoot and fix problems, and assist with product launches and upgrades.
• Provide technical support and troubleshoot problems related toapplications.
• Write clear and concise technical documentation specific toapplications, adhering to best practices regarding version control and testing.
• Perform software upgrades and track software licensing forapplications, ensuring compliance withindustry regulations.
• Assist with managing vendor relationships fortechnology solutions, including scoping application services project tasks specific toneeds and defining / reviewing deliverables.
• Implement and maintain data security measures to safeguard sensitiveinformation, ensuring compliance with data privacy policies and regulations.

Experience and qualifications:

• 5+ years of hands-on experience in application systems engineering or a relevant field.
• 3+ years of Database Management experience with SQL.
• 3+ years of experience working with applications that use Microsoft IIS Web Services.
• Experience supporting applications hosted both on-prem and cloud-based.
• A strong understanding of enterprise applications and architectures, including experience with integration, deployment, and maintenance.
• Experience with providing user-focused technical support, demonstrating strong communication and problem-solving skills.
• Experience supporting COTS software packages.
• Strong problem-solving; analytical skills as well as project management skills.
• Experience with system administration and configuration management.
• Experience with troubleshooting and performance monitoring.
• Experience with scripting and automation; cloud computing platforms and managing software packages deployed in the cloud (AWS, Azure, GCP)
• Experience with Azure, ServiceNow, Jira, Confluence, Tempo, Microsoft 365 Office Products, SharePoint etc.
• Excellent communication and interpersonal skills.
• A bachelor’s degree in computer science, Information Technology, or a related field