Application Systems Engineer Philadelphia, PA

JPC Partners; Philadelphia (Philadelphia County); On-site; USD 85,000 - 115,000; Full time

Job summary

A leading company is seeking an experienced Application System Engineer to support IT projects and collaborate with cross-functional teams. The role involves application upgrades, troubleshooting, and optimizing various business solutions. Ideal candidates will have a strong background in systems engineering, database management, and technical support, along with effective communication skills.

Qualifications

• 5+ years of hands-on experience in application systems engineering.
• 3+ years of Database Management experience with SQL.
• Strong experience with troubleshooting and performance monitoring.

Responsibilities

• Serve as the subject matter expert for multiple business solutions.
• Configure, maintain, enhance, and support software packages.
• Implement and maintain data security measures for sensitive information.

Skills

Problem-solving

Analytical skills

Technical support

Communication

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Azure

ServiceNow

Jira

Confluence

Microsoft 365 Office Products

SharePoint

Job description

JPC Partners is looking for an Application System Engineer that will work on IT projects, collaborating with cross-functional teams to implement solutions, perform application upgrades, and troubleshoot issues.In addition, you'll be responsible for evaluating, troubleshooting, and supporting various business process solutions, constantly seeking opportunities to optimize performance and recommend improvements.
Key responsibilities:

• Serve as the subject matter expert for multiple business solutions used by Finance, Knowledge Management, and various practice groups.
• Configure, maintain, enhance, and support software packages, internally developed legal applications, and web services.
• Apply patches, customizations, and new features tosoftware packages, ensuring compliance withindustry standards.
• Maintain the day-to-day operations of various legal applications, ensuring smooth functioning for criticalprocesses.
• Design and build newapplication environments based on Vendor specifications and Firm requirements.
• Document and perform tests for supported legal applications, troubleshoot and fix problems, and assist with product launches and upgrades.
• Provide technical support and troubleshoot problems related toapplications.
• Write clear and concise technical documentation specific toapplications, adhering to best practices regarding version control and testing.
• Perform software upgrades and track software licensing forapplications, ensuring compliance withindustry regulations.
• Assist with managing vendor relationships fortechnology solutions, including scoping application services project tasks specific toneeds and defining / reviewing deliverables.
• Implement and maintain data security measures to safeguard sensitiveinformation, ensuring compliance with data privacy policies and regulations.

Experience and qualifications:

• 5+ years of hands-on experience in application systems engineering or a relevant field.
• 3+ years of Database Management experience with SQL.
• 3+ years of experience working with applications that use Microsoft IIS Web Services.
• Experience supporting applications hosted both on-prem and cloud-based.
• A strong understanding of enterprise applications and architectures, including experience with integration, deployment, and maintenance.
• Experience with providing user-focused technical support, demonstrating strong communication and problem-solving skills.
• Experience supporting COTS software packages.
• Strong problem-solving; analytical skills as well as project management skills.
• Experience with system administration and configuration management.
• Experience with troubleshooting and performance monitoring.
• Experience with scripting and automation; cloud computing platforms and managing software packages deployed in the cloud (AWS, Azure, GCP)
• Experience with Azure, ServiceNow, Jira, Confluence, Tempo, Microsoft 365 Office Products, SharePoint etc.
• Excellent communication and interpersonal skills.
• A bachelor’s degree in computer science, Information Technology, or a related field