Application Systems Analyst III - ITSM

University of Central Florida; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

University of Central Florida in Orlando seeks an Applications Systems Analyst III to lead ServiceNow design, development, and admin tasks, building scalable enterprise service management solutions.

The role emphasizes AI-first and configuration-first approaches, with low-code/no-code options to deliver maintainable integrations and custom apps as needed.

Qualifications

• Technical SME for ServiceNow platform with design, development, and administration responsibilities.
• Experience delivering enterprise service management solutions with AI-first and configuration-first approaches.

Responsibilities

• Serve as technical SME for the ServiceNow platform and drive design, development, and administration.
• Develop, integrate, and support enterprise service management solutions; apply AI-first/configuration-first methods.

Skills

ServiceNow Expertise

Enterprise Service Management

Low-code/No-code

Integration design

Application development

Tools

ServiceNow

APIs (REST)

Job description

University Operations:

University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit our website or follow us on Facebook and Instagram to learn more.

The Opportunity:

University Operations is seeking an Applications Systems Analyst III. This role serves as the technical subject matter expert for the university's ServiceNow platform, responsible for the design, development, administration, support, and continuous improvement of enterprise service management solutions. This position utilizes an AI-first and configuration-first approach, leveraging low-code and no-code capabilities whenever feasible to deliver scalable, maintainable, and upgrade-safe solutions while developing custom applications and integrations when business needs require advanced functionality.

Responsibilities: