Application Support Technician II

Outrigger Hotels Hawaii; United States; On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

Health Insurance (Dental, Medical, 401

Paid Holidays, Sick, Vacation

Retirement Plan (401K)

Recognition and Award Programs

Employee Assistance Program

Discounted Hotel Rates

Growth opportunities through training

Job summary

OUTRIGGER Resorts & Hotels is seeking an Applications Support Technician II to join our on-site team. You will support our operational software applications and coordinate processes for business operations.

This role requires a bachelor’s degree or 3–4 years of experience, hospitality systems experience preferred, and proficiency with Microsoft Office. On-call rotation after hours and weekend support are required.

Qualifications

• Bachelor's degree or 3-4 years of industry education, training or experience preferred.
• Experience with Hospitality systems highly preferred.
• Proficient in Microsoft Office Suite, including advanced skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Support the organization's repository of operational software applications through best practices and management vendors.
• Plan and coordinate processes required for the provision of user applications and systems for business operations.
• Guide and assist the user group on issues related to mission-critical information and software systems; participate in on-call rotation.

Skills

Hospitality systems

Education

Bachelor's degree

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Outlook

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Job Responsibilities

The Application Support Technician II role is to support the organization's repository of operational software applications through best practices and management application vendors. The Application Support Technician II is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual will apply proven communication and problem-critical skills to guide and assist the user group on issues related to the mission-critical information and software systems. This position is on-site and participates in an on-call rotation for after hours and weekend support.

Minimum Requirements

• Bachelor's degree or 3-4 years of a combination of industry education, training or experience preferred.
• Experience with Hospitality systems highly preferred.
• Proficient in Microsoft Office Suite, including advanced skills in Word, Excel, PowerPoint, and Outlook.

Come Work Here!

While base pay starts at $75,000- $82,500, there is potential for a higher salary based on factors such as applicant skill, experience, education.

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates
• And many opportunities for growth through our training and development programs!

Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE. The OUTRIGGER Way It also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe.

ABOUT OUTRIGGER RESORTS & HOTELS

For more than 75 years, OUTRIGGER has charted a journey of discovery - expanding from Hawai'i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to 'Come Be Here' with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program - a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER's multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook, Instagram and Twitter.