Application Support Sr Analyst - Assistant Vice President

Citi; Tampa (FL); Sur place; USD 87 000 - 131 000; Plein temps

Résumé du poste

Citi is seeking an Apps Support Sr Analyst in Tampa to perform routine technical operations, troubleshoot user issues, and coordinate with Level 3 and Development teams to resolve production incidents. The role emphasizes ITIL practices, DevOps mindset, and communication skills to coach teammates and improve processes.

Requires 4+ years in application development or support, 3+ years with Ab Initio and database-related projects, and experience with Unix, SQL, ETL, and monitoring tools.

Qualifications

• 4+ years of experience in application development and/or Application support.
• 3+ years in Ab Initio and Database related projects.
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, system monitoring tools like App Dynamics.
• Knowledge on IT service process ITIL and have mindset of DevOps.
• Knowledge on Abinitio, Snowflake and shell scripting is preferred.
• Knowledge on Finance accounting domain.
• Strong oral and written communication skills.
• Attention to detail troubleshooting Log analysis skills throughout application components.
• Basic Business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow.
• Willing to work flexible hours.

Responsabilités

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitoring and recover all processes.
• Maintain environment stabilities
• Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Connaissances

Communication skills

Log analysis

Flex hours

ITIL knowledge

DevOps mindset

Formation

Degree in Computer Engineering

Outils

Ab Initio

Snowflake

Shell scripting

Unix commands

Oracle SQL

PL/SQL

ETL

Job scheduling tools

App Dynamics

Description du poste

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitoring and recover all processes.
• Maintain environment stabilities
• Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Qualifications

• 4+ years of experience in application development and/or Application support
• 3+ years in Ab Initio and Database related projects
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, , job scheduling tools, system monitoring tools like App Dynamic
• Knowledge on IT service process ITIL and have mindset of DevOps
• Knowledge on Abinitio, Snowflake and shell scripting is preferred
• Knowledge on Finance accounting domain
• Strong oral and written communication skills.
• Attention to detail troubleshooting Log analysis skills though out application components
• Basic Business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow.
• Willing to work flexible hours.

Education

Degree in Computer Engineering, or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 11, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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