Application Support Specialist

Ategrity Specialty Insurance Company; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off & company holidays

Tuition reimbursement

Professional development

Job summary

Ategrity Specialty Insurance Company is seeking an Application Support Specialist to join the IT Support team. This mid-level, customer-facing role focuses on resolving production issues, provisioning users, and supporting testing and releases of new features.

Remote work is possible with reporting to the IT Support Manager. Ideal candidates have Insurance Operations experience (P&C, E&S/Specialty a plus), excellent communication, and a proactive, learning-oriented mindset.

Qualifications

• Experience supporting Insurance Operations - Property and Casualty Commercial Lines; Excess & Surplus / Specialty lines experience is a plus.
• Excellent written and oral communication skills.
• Strong customer-centric skills.
• Eager to learn and develop new skills.
• Previous experience working fully remote.
• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan with employer match.
• Paid time off and company holidays.
• Professional development opportunities and tuition reimbursement.
• Collaborative and inclusive work environment with opportunities for career growth and advancement.

Responsibilities

• Assess and resolve production support issues across key platforms.
• Prioritize and manage production support and user provisioning requests.
• Provide subject matter expertise for Insurance Operations (Property & Casualty).
• Assist in planning and executing testing and release of new features.
• Support onboarding and training for end users.
• Collaborate with IT teams to ensure smooth production deployments.
• Contribute to cross-training across multiple platforms.

Skills

Communication

Customer focus

Remote work experience

Job description

The IT Support Team is responsible for managing technical solutions managed by Ategrity IT. Their goal is to ensure that solutions implemented address business needs, provide a modern working environment, while managing operational expenses. IT Support provides value by evaluating, implementing, and supporting applications and systems that improve the working experience for Ategrity’s Producers and Associates.

About Us

Ategrity Specialty Insurance Company specializes in property, casualty, management liability and professional liability insurance, with a strong emphasis on the excess and surplus (E&S) lines market, partnering with brokers and wholesale agents throughout the U.S. to provide insurance solutions for small and medium-sized enterprises (SMEs). Our aim is to establish ourselves as the premier E&S carrier, leveraging robust technical underwriting, intelligent operational efficiencies, sound risk management, dynamic claims team, and intensive specialization to excel in the marketplace.

Position: Application Support Specialist

The Function

The IT Support Team is responsible for managing technical solutions managed by Ategrity IT. Their goal is to ensure that solutions implemented address business needs, provide a modern working environment, while managing operational expenses. IT Support provides value by evaluating, implementing, and supporting applications and systems that improve the working experience for Ategrity’s Producers and Associates.

The Role

The Application Support Specialist is a mid-level role on the IT Support team within IT. It’s a customer facing role (internal and external customers) The Specialist will bring strong communication skills and insurance experience to assess, analyze, and ensure resolution of production support issues. This role will also assist with user provisioning and training as well as supporting testing and release of new features. The role may be performed remotely and reports to the IT Support Manager.

Principal Duties and Responsibilities

• Assess and ensure resolution of production support issues involving any of Ategrity’s key platforms.
• Assess production support and data issues encountered by end users and assist in problem prioritization and resolution
• Provide property and casualty insurance processing subject matter expertise to the IT team.
• Manage and prioritize work including production support requests, provisioning / onboarding requests, user training, and project support.
• Ability to represent operational concerns within project teams including the ability to review and accept project releases into production on behalf of the team.
• Assist in the planning and execution of UAT testing, writing defect cards / tickets for newly identified issues. Provide industry knowledge to team to achieve delivery of systems and resolution of issues. Collaborate with team for cross-training across multiple platforms.
• Participate in the development of User Acceptance Test planning documentation, including test plans and scripts, based on business and functional requirements

Qualifications

• Previous experience supporting Insurance Operations - Property and Casualty Commercial Lines. Excess & Surplus / Specialty lines experience is plus
• Excellent written and oral communication skills
• Strong Customer-Centric skills
• Eager to Learn and develop new skills
• Previous experience working fully remote
• Competitive salary commensurate with experience
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement savings plan with employer match
• Paid time off and company holidays
• Professional development opportunities and tuition reimbursement
• Collaborative and inclusive work environment with opportunities for career growth and advancement

Ategrity Specialty Insurance Company is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.