Application Support Specialist

Bank of Greene; Town of Catskill, Northern (NY, KY); Hybrid; USD 51,000 - 68,000; Full time

Job summary

Bank of Greene is seeking an Applications Support Specialist to support core banking applications and end-user systems at 302 Main Street, Catskill, NY 12414. You will assist in testing, documentation, change control, and batch processing routines, and help manage help desk tickets across platforms.

The role requires experience with core banking applications, strong Microsoft Office skills, and excellent end-user communication.

Qualifications

• Experience with core banking applications highly desired. Prior banking experience required.
• Intermediate skills with all Microsoft Office products are required.
• Polite and conscientious communication skills when dealing with end-users on the telephone and in person are required.
• One or more year’s prior experience with application support preferred.

Responsibilities

• Assist with the management of all critical bank applications.
• Assist with routine monthly/quarterly requirements, such as credit reporting, FHLB collateral reporting, OFAC scans and reporting, etc.
• Assist with database administration and database maintenance for all application database systems.
• Provide help desk assistance and documentation of help requests through the Bank’s help request ticketing system.
• Interview users to collect information about problems and lead users through diagnostic procedures to determine source of problem.
• Assist management in planning future application upgrades and/or deployment.
• Transfer direct requests for immediate assistance to the appropriate IS/IT resource, or appropriate banking resource.
• Test software and hardware in a lab environment to evaluate ease of use and to identify potential support issues with common users.
• Assist the team with daily and nightly batch routines.
• Assist the team with testing, investigating, and documenting issues with all major applications.
• Provide end-user application training as necessary and coordinate training efforts with bank staff.
• Participate in the on-call rotation which requires remote access.
• Assist management with preparation for bank audits by the internal and external auditors, and examinations by the NYS Banking Department, the OCC and the FDIC.
• Attend training as required.
• Contribute to the overall success of the Bank by performing all other duties and responsibilities as assigned.

Skills

Microsoft Office

Communication skills

Education

Associate’s Degree in Computer Information Systems/Computer Science or Microsoft certification in Microsoft Desktop Technician

Job description

Description

Application Support Specialist

DEPARTMENT: Information Systems

LOCATION: 302 Main Street Catskill, NY 12414

REPORTS TO: VP, Deputy Chief Information Officer

SUPERVISES: None

GRADE: 13

RANGE: $51,000-$68,000 per/yr

POSITION SUMMARY:

The Application Support Specialist will assist the Applications team with core systems and bank application software management and end-user support. These duties will include testing, documenting, change control, and assisting in scheduled batch processing routines. These duties will be performed on all core platforms (production, test, and training systems). The specialist will also assist in Helpdesk ticket management on the Bank’s IT ticketing system, as well as with vendor ticketing systems.

Requirements

EDUCATION & EXPERIENCE:

• Experience with core banking applications highly desired. Prior banking experience required.
• Intermediate skills with all Microsoft Office products are required.
• Polite and conscientious communication skills when dealing with end-users on the telephone and in person are required.
• One or more year’s prior experience with application support preferred.An Associate’s Degree in Computer Information Systems/Computer Science or Microsoft certification in Microsoft Desktop Technician (or equivalent) is desired, but not required.

MAJOR DUTIES & RESPONSIBILITIES:

• Assist with the management of all critical bank applications.
• Assist with routine monthly/quarterly requirements, such as credit reporting, FHLB collateral reporting, OFAC scans and reporting, etc.
• Assist with database administration and database maintenance for all application database systems.
• Provide help desk assistance and documentation of help requests through the Bank’s help request ticketing system.
• Interview users to collect information about problems and lead users through diagnostic procedures to determine source of problem.
• Assist management in planning future application upgrades and/or deployment.
• Transfer direct requests for immediate assistance to the appropriate IS/IT resource, or appropriate banking resource.
• Test software and hardware in a lab environment to evaluate ease of use and to identify potential support issues with common users.
• Assist the team with daily and nightly batch routines.
• Assist the team with testing, investigating, and documenting issues with all major applications.
• Provide end-user application training as necessary and coordinate training efforts with bank staff.
• Participate in the on-call rotation which requires remote access.
• Assist management with preparation for bank audits by the internal and external auditors, and examinations by the NYS Banking Department, the OCC and the FDIC.
• Attend training as required.
• Contribute to the overall success of the Bank by performing all other duties and responsibilities as assigned.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

Bank of Greene is an equal opportunity employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee’s or a dependent’s reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.