Assistant Branch Manager

Bank of Greene County; Town of Catskill (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of Greene County seeks an Assistant Branch Manager to support the Branch Manager and run daily branch operations in their absence. You will develop new deposit and loan relationships, deliver superior customer service, and promote service culture through positive coaching and staff motivation.

You will oversee operations, supervise staff, handle deposits and loans, and ensure compliance with bank policies, audits, and CRA requirements while maintaining confidentiality.

Qualifications

• Bachelor’s degree in business or finance preferred; or equivalent work experience.
• Minimum of two years of experience in a financial institution.
• Excellent interpersonal, communication and computer skills.
• Detail-oriented, strong organizational skills and high degree of accuracy.
• Strong ability to conduct relationships with customers that will enhance the overall marketing effort of the bank.

Responsibilities

• Assist the Branch Manager in overseeing the day to day branch operations and performing duties in the manager’s absence.
• Utilize interpersonal and customer skills, tact and diplomacy in dealing with customers and employees.
• Knowledgeable on core operating system and related software.
• Capable of performing Financial Service Representative and Teller duties.
• Knowledgeable on all deposit products and consumer and mortgage loans.
• Open and maintain deposit accounts.
• Assist in opening teller cashbox and handling customer transactions as needed.
• Supervise vault and safe deposit box operations and procedures.
• Approve customer and bank transactions within authority limits.
• Follow bank policies and procedures with respect to approving checks and overrides.
• Maintain branch and teller cash levels; order and ship branch cash through Federal Reserve.
• Ensure security procedures are followed and audits are satisfactory.
• Manage internal control logs and daily/monthly reports.
• Engage in business development activities to build customer relationships for deposits and loan originations.
• Assist staff in meeting sales targets and production goals.
• Develop supervisory and leadership skills to train branch employees.
• Prepare staff performance reviews and disciplinary notices as needed.
• Ensure compliance with CRA.

Skills

Interpersonal skills

Communication skills

Computer skills

Detail oriented

Organizational skills

Customer relationship building

Education

Bachelor’s degree in business or finance

Equivalent work experience

Tools

Core banking software

Job description

POSITION SUMMARY

The Assistant Branch Manager has the responsibility of supporting the Branch Manager and in their absence assuming the duties of efficiently running the daily operations of the branch office. The Assistant Branch Manager develops new deposit and loan relationships, provides a superior level of customer service and promotes the service culture through positive coaching, guidance and staff motivation.

DESCRIPTION

The Assistant Branch Manager has the responsibility of supporting the Branch Manager and in their absence assuming the duties of efficiently running the daily operations of the branch office. The Assistant Branch Manager develops new deposit and loan relationships, provides a superior level of customer service and promotes the service culture through positive coaching, guidance and staff motivation.

REQUIREMENTS

EDUCATION & EXPERIENCE

• Bachelor’s degree-business or finance preferred; or equivalent work experience
• Minimum of two years of experience in a financial institution
• Excellent interpersonal, communication and computer skills
• Detail-oriented, strong organizational skills and high degree of accuracy
• Strong ability to conduct relationships with customers that will enhance the overall marketing effort of the bank

MAJOR DUTIES & RESPONSIBILITIES

• Assist the Branch Manager in overseeing the day to day branch operations and performing such duties in the manager’s absence
• Utilize excellent interpersonal and customer skills, tact and diplomacy in dealing with both customers and employees
• Knowledgeable on core operating system and other related software
• Capable of performing Financial Service Representative and Teller duties
• Knowledgeable on all deposit products and consumer and mortgage loans
• Ability to open and maintenance deposit accounts
• Assist in opening teller cashbox and handling customer transactions as needed
• Supervise vault and safe deposit box operations and procedures
• Approve customer and bank transactions within authority limits
• Follow bank policies and procedures with respect to approving checks and overrides
• Maintain proper branch and teller cash levels within limits. Responsible for ordering and shipping branch cash through Federal Reserve
• Ensure that all security procedures are strictly adhered to, branch is operationally sound and satisfactory audits are achieved
• Manage the review and maintenance of internal control logs and daily and monthly reports
• Engage in business development activities within branch to develop strong customer relationships regarding deposit accounts and loan originations
• Assist staff in meeting sales targets and production goals
• Develop supervisory and leadership skills required to manage, motivate and train branch employees
• Prepare staff performance reviews and disciplinary notices as needed
• Ensure financial institution compliance with Community Reinvestment Act
• Maintain the highest level of confidentiality with all information obtained
• Obtain MLO # through Nationwide Mortgage Licensing System and Registry
• Obtain New York State Notary

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS

EQUAL EMPLOYMENT OPPORTUNITY

Bank of Greene County is an equal opportunity employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee’s or a dependent’s reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program.

Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.