Application Support Specialist

InfoStride; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Job summary

InfoStride is seeking a Vital Records Support Specialist to provide front-line help desk support for ROVER and related Vital Records tools. This on-site role requires timely incident resolution, training coordination, and comprehensive documentation.

You will collaborate with multiple teams to ensure data accuracy, compliance, and reliable service delivery while supporting onboarding, offboarding, and platform enhancements.

Qualifications

• Bachelor’s degree and 1 year of relevant experience or an equivalent combination of education and experience.
• Experience with help desk, technical assistance, investigative troubleshooting, or user support.
• Familiarity with Vital Records processes, including birth, death, fetal death, registration, issuance, amendments, and order processing.
• Ability to manage multiple priorities in a dynamic, service-oriented environment.
• Candidates must be legally authorized to work in the United States without visa sponsorship.
• Background check is required.
• Education/certification/licensure documentation must be provided if required to meet qualifications.

Responsibilities

• Serve as the primary Help Desk contact for users of ROVER and other Vital Records tools.
• Monitor and resolve requests related to onboarding, offboarding, training, data quality, access, and platform support.
• Troubleshoot workflow and access issues and elevate complex matters when required.
• Coordinate training requests, scheduling, materials, webinars, and follow-up support.
• Develop and maintain user guides, manuals, process documentation, and training resources.
• Participate in user testing for platform updates and enhancements and document findings.
• Identify documentation and workflow gaps and support process improvement initiatives.
• Ensure data accuracy, integrity, compliance, and reliable service delivery.
• Collaborate with internal teams and multiple stakeholders on operational and cross-functional initiatives.

Skills

Help desk

Technical assistance

Troubleshooting

User support

Data quality

Process documentation

Cross-functional collaboration

Data accuracy

Education

Bachelor's degree

Public Health degree

Tools

ROVER

Job description

Position: Vital Records Support Specialist

Work Environment: On-site – Being present in the office is an essential function

Key Responsibilities:

• Serve as the primary Help Desk contact for users of ROVER and other Vital Records tools.
• Monitor and resolve requests related to onboarding, offboarding, training, data quality, access, and platform support.
• Troubleshoot workflow and access issues and elevate complex matters when required.
• Coordinate training requests, scheduling, materials, webinars, and follow-up support.
• Develop and maintain user guides, manuals, process documentation, and training resources.
• Participate in user testing for platform updates and enhancements and document findings.
• Identify documentation and workflow gaps and support process improvement initiatives.
• Ensure data accuracy, integrity, compliance, and reliable service delivery.
• Collaborate with internal teams and multiple stakeholders on operational and cross-functional initiatives.

Minimum Qualifications:

• Bachelor’s degree and 1 year of relevant experience, or an equivalent combination of education and experience.

Preferred Qualifications:

• Bachelor’s degree in Public Health, Health Information Management, or a related field.
• Experience with help desk, technical assistance, investigative troubleshooting, or user support.
• Familiarity with Vital Records processes, including birth, death, fetal death, registration, issuance, amendments, and order processing.
• Strong analytical, problem-solving, communication, documentation, and process-improvement skills.
• Ability to manage multiple priorities in a dynamic, service-oriented environment.
• Candidates must be legally authorized to work in the United States without visa sponsorship.
• Background check is required.
• Education/certification/licensure documentation must be provided if required to meet qualifications.