Application Support Specialist

University of North Texas - Denton; Denton (TX); On-site; USD 35,700 - 48,300; Full time

Job summary

University of North Texas in Denton is seeking an Application Support Specialist to maintain degree audit systems and ensure accurate degree requirements across programs.

The role requires knowledge of relational databases and the application development lifecycle, with collaboration across academic units to support enrollment and records activities. The position is based in Denton, TX, with a standard Mon-Fri schedule and occasional overtime.

Qualifications

• Associate's degree and two years of work experience in computing or related field.
• Strong understanding of relational databases and client/server concepts.
• Experience with degree audit systems or similar enrollment technologies is a plus.
• Excellent communication and teamwork skills.

Responsibilities

• Maintain and update degree audit system with accurate degree requirements.
• Collaborate with academic areas to maintain graduate and transfer sequencing guides.
• Assist advisors and staff with degree audit and student information system issues.
• Provide technical assistance to Admissions, Records, and Transfer Processing staff.
• Develop and maintain documentation and training on degree audit processes.

Skills

Relational DB

Client/server concepts

Programming

MS Office

Analytical thinking

Communication

Education

Associate's degree

Tools

Degree audit system

Job description

Title: Application Support Specialist

Employee Classification: Application Support Specialist

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: $42,000

FTE: 1.000000

Retirement Eligibility: TRS eligible

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve. The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities. UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big‑city attractions of Dallas and Fort Worth, about 40 miles away. UNT's proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position is responsible for working with the academic units to ensure the proper coding and maintenance of all degree requirements in UNT's degree audit application. Requires extensive knowledge and understanding of student, curricular, and academic records, processes, and academic policies and procedures including the ability to identify and address problems. Maintaining updated degree audits and sequencing has a direct impact on enrollment and retention. Requires superior analytical and problem solving skills with demonstrated competence in use of logic. NOTE: This is a technical position and is NOT student facing.

Minimum Qualifications

Associate's degree in related field and two years of work experience in computing, information systems, or related field; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Proficient understanding of relational database, client/server concepts, and computer programming, and understanding of all phases of the application development lifecycle. Strong MS Office skills (Word, Excel). Certifications in supported technologies. Excellent organization, teamwork, problem solving, and communication (verbal and written) skills. Ability to work well with people in all levels of the organization.

Job Duties

• Works with academic advising and support areas to develop and maintain degree audit system. This includes interpreting degree requirements, translating that information into the degree audit system terminology, and then entering that information into degree audit system tables (requires an understanding of the degree audit system processes and could be likened to learning a programming language).
• Collaborates with academic areas and interprets curricular requirements to maintain graduate level, four year and transfer sequencing guides/maps available on the UNT website for prospective and continuing students.
• Works with academic advisors and support areas to address individual student issues within the degree audit and student information systems.
• Provide technical assistance to Admissions, Records, and Transfer Processing staff to resolve issues with student records.
• Supports training opportunities for UNT faculty and staff on degree audit usage and functionality. Develops and maintains documentation of degree audit processes.
• Follows the proceedings of meetings of key committees to ensure that all approved changes and modifications to UNTs academic requirements are maintained in the degree audit system.
• Works with the Assistant Registrar for Academic Support as directed on system upgrades and new projects associated with the degree audit system.

Physical Requirements

Communicating with others to exchange information. Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Mon-Fri 8a-5p with some overtime.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.