Application Support Specialist

University of North Texas; Denton (TX); On-site; USD 35,700 - 48,300; Full time

Benefits offered by this job

Remote work arrangements

Tuition scholarships for employee and/

Recreational resources and activities

Job summary

University of North Texas in Denton seeks an Application Support Specialist to maintain and improve the degree audit system, ensuring accurate degree requirements and sequencing for all programs. The role requires deep understanding of student records, curricula, and policy processes, with strong analytical and communication skills.

This technical position supports academic units, collaborates with advisors, and contributes to enrollment and retention through reliable degree data management.

Qualifications

• Associate’s degree in a related field and two years of work experience in computing, information systems, or a related field; or any equivalent combination of education, training, and experience.
• Proficient understanding of relational database, client-server concepts, and computer programming, and an understanding of all phases of the application development lifecycle.
• Strong MS Office skills (Word, Excel).
• Certifications in supported technologies.
• Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills.
• Ability to work well with people at all levels of the organization.

Responsibilities

• Develop and maintain degree audit system, interpreting degree requirements and entering data into system tables.
• Maintain graduate and four-year sequencing guides/maps available for prospective and continuing students.
• Address individual student issues within degree audit and student information systems.
• Provide technical assistance to Admissions, Records, and Transfer Processing staff to resolve issues with student records.
• Develop and maintain documentation of degree audit processes and provide training for faculty and staff.

Skills

Relational databases

Client-server concepts

Programming

Software development lifecycle

MS Office proficiency

Communication

Teamwork

Analytical problem solving

Education

Associate’s degree in a related field

Tools

MS Office

Job description

Title

Application Support Specialist

Employee Classification

Application Support Specialist

Campus

Denton

Division

UNT-Enrollment Management

SubDivision-Department

UNT-Registrar

Department

UNT-Registrar-165001

Job Location

University of North Texas, Denton

Salary

$42,000

FTE

1.000000

Retirement Eligibility

TRS eligible

Position Overview

This position is responsible for working with academic units to ensure proper coding and maintenance of all degree requirements in UNT’s degree audit application. Requires extensive knowledge and understanding of student, curricular, and academic records, processes, and academic policies and procedures, including the ability to identify and address problems. Maintaining updated degree audits and sequencing has a direct impact on enrollment and retention. Requires superior analytical and problem‑solving skills with demonstrated competence in the use of logic. NOTE: This is a technical position and is not student facing.

Minimum Qualifications

Associate’s degree in a related field and two years of work experience in computing, information systems, or a related field; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Proficient understanding of relational database, client‑server concepts, and computer programming, and an understanding of all phases of the application development lifecycle. Strong MS Office skills (Word, Excel). Certifications in supported technologies. Excellent organization, teamwork, problem‑solving, and communication (verbal and written) skills. Ability to work well with people at all levels of the organization.

Job Duties

• Works with academic advising and support areas to develop and maintain the degree audit system, interpreting degree requirements, translating information into system terminology, and entering data into system tables.
• Collaborates with academic areas and interprets curricular requirements to maintain graduate level, four‑year, and transfer sequencing guides/maps available on the UNT website for prospective and continuing students.
• Works with academic advisors and support areas to address individual student issues within the degree audit and student information systems.
• Provides technical assistance to Admissions, Records, and Transfer Processing staff to resolve issues with student records.
• Supports training opportunities for UNT faculty and staff on degree audit usage and functionality, developing and maintaining documentation of degree audit processes.
• Follows proceedings of meetings of key committees to ensure that all approved changes and modifications to UNT’s academic requirements are maintained in the degree audit system.
• Works with the Assistant Registrar for Academic Support as directed on system upgrades and new projects associated with the degree audit system.

Physical Requirements

Communicating with others to exchange information. Sedentary work primarily involving sitting or standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Mon‑Fri, 8:00 a.m. – 5:00 p.m. with occasional overtime.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. Additional references may be added after the application has been submitted.

Benefits

Generous benefits, leave, and perks package that includes flexible hours, remote work arrangements, tuition scholarships for the employee and immediate family, and recreational resources and activities.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit—or take action to prevent—discrimination, harassment (including sexual violence, domestic violence, dating violence, and stalking), and retaliation based on race, color, religion, national origin, sex, age, disability, genetic information, or veteran status. The system also protects against retaliation for reporting or participating in investigations. The system promptly investigates complaints and takes remedial action when appropriate. The administration takes action to prevent retaliation against individuals who oppose harassment or discriminatory practices, file a charge, or testify in related investigations.