Application Support Specialist

Cresa; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Cresa in Dallas is seeking an entry-level Application Support Specialist to provide client support and training across Cresa’s software applications. This role focuses on helping clients use our tools effectively and resolving inquiries with a client-first approach.

You will log and track requests, escalate when needed, and collaborate with product teams to QA bug fixes. A proactive mindset and strong communication are essential to grow with our team and contribute to client success.

Qualifications

• Excellent communication, organization and interpersonal skills.
• Must be customer service oriented and capable of providing excellent customer service to our Clients
• Excellent problem-solving skills and usage of knowledgebase
• Demonstrated ability to learn new things and doing things better
• Excellent analytical and advanced troubleshooting skills with end-users/customers

Responsibilities

• Providing phone and email support to clients including logging and monitoring calls and emails in ticket tracking system following Cresa’s support process
• Escalating unresolved calls and emails and clearly articulating issues to the escalation team
• Creating statement of work documents for requests outside of our standard support agreement
• Providing ad-hoc reports using our software (no programming required)
• Training clients to use our various software packages and modules
• Working with clients and development to identify and QA test bug fixes and assisting QA with software testing
• Performing other support and help desk duties as assigned

Skills

Communication

Organization

Interpersonal skills

Customer service

Problem solving

Analytical thinking

Learning agility

Tools

Ticketing system

Job description

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

We have an exceptional entry-level opportunity for the right individual as an Application Support Specialist. This position is responsible for providing our clients with support and training for Cresa’s various software applications.

Essential duties and responsibilities:

• Providing phone and email support to clients including logging and monitoring calls and emails in ticket tracking system following Cresa’s support process


• Escalating unresolved calls and emails and clearly articulating issues to the escalation team


• Creating statement of work documents for requests outside of our standard support agreement


• Providing ad-hoc reports using our software (no programming required)


• Training clients to use our various software packages and modules


• Working with clients and development to identify and QA test bug fixes and assisting QA with software testing


• Performing other support and help desk duties as assigned

Qualifications:

• Excellent communication, organization and interpersonal skills


• Must be Customer Service oriented and capable of providing excellent customer service to our Clients


• Excellent problem-solving skills and usage of knowledgebase


• Outstanding work ethic and commitment to individual and organizational success


• Demonstrated ability to learn new things and doing things better


• Excellent analytical and advanced troubleshooting skills with end-users/customers


• Exemplary business ethics, professionalism, and integrity


• The ability to manage multiple tasks and projects, both independently and also as part of a team

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE:

The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law