Application & Support Specialist

RAYUS Radiology; Boynton Beach, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Life Insurance

Disability Insurance

Tuition Reimbursement

Adoption Assistance

PTO

Holiday Pay

Job summary

RAYUS Radiology in Boynton Beach, FL is seeking an Application & Support Specialist to ensure data accuracy, optimize workflows, and provide user support for the Referring Physician Database, RIS, and Provider/Patient Portals.

You will troubleshoot data flow, manage user access, assist with portal issues, and help deploy new tools. Requires a high school diploma and 1 year healthcare experience with EHR systems. This is a full-time role with standard hours.

Qualifications

• High school diploma or equivalent.
• One year experience in healthcare using Electronic Health Record systems.
• Ability to maintain data integrity and assist users across portals.

Responsibilities

• Ensure accuracy and integrity of provider, location and patient data.
• Investigate and resolve data discrepancies, such as failed transmissions and duplicates.
• Assist in managing user accounts and access permissions for Provider and Patient Portals.
• Provide support and technical assistance for portal issues to internal teams and patients.
• Identify workflow improvements to increase efficiency and data accuracy.
• Develop and maintain workflow documentation and training resources.
• Support training and onboarding for markets, sharing best practices.
• Monitor requests and respond promptly, coordinating with IT as needed.
• Collaborate with cross-functional teams to troubleshoot interface or system issues.

Skills

Data integrity

User support

Healthcare IT

EHR systems

Portal administration

Education

High school diploma

Tools

RPD

RIS

Provider Portal

Patient Portal

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for anApplication & Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

As an Application & Support Specialist, you will beresponsible for administrative duties, with a primary focus on data integrity, workflow optimization, and user support. This role supports key systems such as the Referring Physician Database (RPD), Radiology Information System (RIS), Provider Portal and Patient Portal ensuring accurate and reliable data. The Applications & Support Specialist resolves data flow issues, manages user access, and collaborates with internal teams and IT to troubleshoot and implement solutions. In addition, this role contributes to related market training by identifying inefficiencies and helping deploy new tools or features.

This is a full-time position, working9:00 AM - 5:30 PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(90%) Administrative and Operational Duties

• Ensure the accuracy and integrity of provider, location and patient data by regularly reviewing and updating system records.
• Investigate and resolve data-related discrepancies such as failed fax transmissions and duplicate patient records.
• Assist in managing user accounts and access permissions for the Provider and Patient Portals.
• Provide support and technical assistance to internal departments, healthcare providers, and patients for issues related to portals.
• Identify and suggest improvements to existing processes to increase efficiency, enhance data accuracy, and reduce errors.
• Assist in the development and maintenance of related workflow documentation, training materials, and support resources.
• Support team member and market training, onboarding, and performance by sharing best practices.
• Monitor and prioritize incoming requests, ensuring timely and effective responses.
• Collaborate with Applications & Support Coordinator, IT, and cross-functional teams to troubleshoot and resolve interface or system-related issues, escalating when necessary.
• Maintain clear and consistent communication with the Applications & Support Coordinator and leadership to support operational efficiency and user satisfaction.

(10%) Other Duties as Assigned

Remote Position

No

Status

Full-time

Requirements

Required:

• High school diploma, or equivalent.
• One (1) year experience in healthcare, utilizing Electronic Health Record systems

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers .

DailyPay implementation is contingent upon initial set-up period.

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