Application Support / Operations Engineer

US132 Guidehouse Digital, LLC; United States; On-site; USD 70,000 - 116,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Employee Assistance Program

Job summary

Guidehouse seeks an experienced application support professional to provide Tier 2/3 support for mission-critical enterprise apps, ensuring health and performance across cloud environments.

You will manage incidents, changes, and deployment coordination while documenting root causes and SOPs for ongoing operational excellence.

Qualifications

• Must be able to obtain and maintain a Federal or DoD Public Trust
• U.S. Citizenship is required
• Bachelor’s degree from an accredited university
• Minimum of 5+ years of overall work experience
• Experience with application support or production operations
• Experience supporting enterprise applications in cloud environments
• Knowledge of incident management and troubleshooting methodologies
• Experience with monitoring and ticket management systems

Responsibilities

• Provide Tier 2 and Tier 3 application support for mission-critical applications
• Support incident management, problem management, and change implementation activities
• Monitor application health, availability, and performance
• Coordinate deployment support activities with development and cloud engineering teams
• Document root causes, operational procedures, and support processes

Skills

Incident management

Monitoring

Cloud experience

Ticket systems

Scripting basics

DevSecOps familiarity

Education

Bachelor’s degree

Tools

ServiceNow

AWS

Monitoring tools

Job description

Job Family:

IT Architecture/Cloud

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• Provide Tier 2 and Tier 3 application support for mission-critical applications.
• Support incident management, problem management, and change implementation activities.
• Monitor application health, availability, and performance.
• Coordinate deployment support activities with development and cloud engineering teams.
• Document root causes, operational procedures, and support processes.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD “PUBLIC TRUST”; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor’s degree from an accredited university.
• US Citizenship is contractually required.
• Minimum of FIVE (5)+ years of overall work experience.
• Experience with application support or production operations experience.
• Experience supporting enterprise applications in cloud environments.
• Knowledge of incident management and troubleshooting methodologies.
• Experience with monitoring and ticket management systems.

What Would Be Nice To Have:

• ITIL Foundation Certification.
• Experience supporting AWS-hosted applications.
• Experience with ServiceNow.
• Basic scripting and automation experience.
• Familiarity with DevSecOps and CI/CD pipelines.

The annual salary range for this position is $70,000.00-$116,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.