Application Support Manager

trimble; Westminster (CO); On-site; USD 86,000 - 118,000; Full time

Job summary

Trimble is seeking an Application Support Manager in Westminster, CO to lead a high-performing SaaS support team and drive customer excellence. You will mentor staff, streamline support workflows, and champion AI tools and LLMs to enhance productivity and service quality.

In this fast-paced environment, you’ll partner with Engineering, Product, and Sales to push product improvements, manage escalations, and analyze trends to establish best-in-class service standards.

Qualifications

• 5+ years of experience in customer application support within a SaaS product environment.
• 3+ years in a team leadership or managerial role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to lead empathetically and adapt quickly in a fast-paced environment.

Responsibilities

• Lead, mentor, and empower a high-performing SaaS support team with coaching, growth, and continuous development.
• Champion the implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and enhance operational efficiency.
• Partner cross-functionally with Engineering, Product, and Sales teams to advocate for the customer experience and drive product enhancements.
• Oversee daily queue operations, monitor key metrics, and manage complex customer escalations to ensure exceptional service delivery.
• Analyze support trends and case drivers to proactively optimize processes and establish best-in-class service standards.

Skills

Leadership

Communication

Problem-solving

Empathy

Job description

Elevate Your Leadership as an Application Support Manager

Are you an empathetic, people-first leader passionate about guiding high-performing support teams and championing cutting-edge AI technologies? Trimble is seeking a dedicated Application Support Manager to empower our team, optimize support workflows, and elevate the customer experience in a fast-paced SaaS environment. Take the next step in your career by driving operational excellence, cultivating talent, and making a meaningful impact across our growing organization.

What Makes This Role Great:

In this role, you will lead a highly collaborative support team where people and innovation come first. You will have the unique opportunity to integrate modern AI tools and Large Language Models into daily workflows, shape support strategies, and directly influence product improvements through cross-functional collaboration.

Key Exciting Responsibilities:

• Lead, mentor, and empower a high-performing SaaS support team with a focus on coaching, growth, and continuous development.
• Champion the implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and enhance operational efficiency.
• Partner cross-functionally with Engineering, Product, and Sales teams to advocate for the customer experience and drive product enhancements.
• Oversee daily queue operations, monitor key metrics, and manage complex customer escalations to ensure exceptional service delivery.
• Analyze support trends and case drivers to proactively optimize processes and establish best-in-class service standards.

Essential Skills & Experience:

• 5+ years of experience in customer application support within a SaaS product environment.
• 3+ years of experience in a team leadership or managerial role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proven ability to maintain focus, lead empathetically, and adapt quickly in a fast-paced environment.

Bonus Points For:

• Background or familiarity with accounting workflows and concepts.
• Hands-on experience implementing AI tools or LLMs in customer support workflows.
• Mindset of continuous improvement and evidence of implementing new workflows.

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

Logistics :

Location: Westminster, CO or Lake Oswego, OR (On-site)

Travel Requirement: 1-2 weeks per year

Why You'll Love Working With Us:

At Trimble, we're not just a company that does good-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and foster a genuine sense of belonging. We're a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often self-authored, empowering proactive doers.

Application Support Manager, Customer Support Manager, Support Team Lead, SaaS Support, Technical Support Manager, AI Implementation, Customer Success, Workflow Optimization, Service Level Agreements, Escalation Management

Compensation:

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$85,900.00-$118,100.00 Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent c