Application Support Manager

intenseye; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking an Application Support Manager to enhance employee health and safety through a cutting-edge AI-powered platform. In this pivotal role, you'll become the expert on the platform, assisting global clients with troubleshooting and integration. You'll collaborate closely with technical teams, manage customer discussions, and contribute to the development of impactful solutions. This is an exciting opportunity to be part of a growing team that is transforming industry safety. If you're passionate about technology and support, this role offers a chance to make a real difference.

Benefits

Competitive salary

Health benefits

Employee stock options

Flexible vacation

Comprehensive medical insurance

Dental insurance

Vision insurance

Development stipends

Qualifications

• 3+ years of experience in Application or Technical Support within Enterprise SaaS.
• Strong knowledge of Linux, networking, and micro-service architecture.

Responsibilities

• Become the subject matter expert on the Intenseye platform.
• Troubleshoot application, service, and network issues.
• Train partners and customers on the product.

Skills

Application Support

Technical Support

Linux

Networking

Micro-service Architecture

Kubernetes

Grafana

Remote Troubleshooting

Job description

Join to apply for the Application Support Manager role at Intenseye.

Our mission:
Every 7 seconds, a worker is injured, costing $250 billion annually worldwide. At Intenseye, we prioritize worker health and safety.
Intenseye is a disruptive AI-powered SaaS platform for employee health and safety, protecting over 100,000 employees across 25+ countries.
Join us on the journey to Zero!
We are expanding our customer & technical support teams in Istanbul.
Our Application Support Specialists will assist our global enterprise clients with troubleshooting, design, and integration of our platform.
This is an exciting opportunity to be part of a growing team!

What you'll do

• Become the subject matter expert on the Intenseye platform and demonstrate its value to customers.
• Troubleshoot application, service, and network issues.
• Collaborate with your Support Manager on strategy development.
• Train and educate partners, customers, and internal teams on the product.
• Manage technical discussions with customer IT/Network teams and assist with camera deployments for cloud and on-premise setups.
• Support all Intenseye integrations hands-on.
• Coordinate with engineering, dev-ops, and product teams for new features, troubleshooting, and bug fixes.

What we're looking for

• At least 3 years of experience in Application or Technical Support, preferably within an Enterprise SaaS environment.
• Strong knowledge of Linux, networking, and micro-service architecture.
• Ability to analyze logs on Kubernetes.
• Experience with Grafana dashboards and metrics.
• Collaborate with technical teams for issue investigation and resolution.
• Remote troubleshooting skills for customer server and integration issues.

What we offer

• Competitive salary, health benefits, and equity.
• Employee stock options and development stipends.
• Flexible vacation and public holidays.
• Comprehensive medical, dental, and vision insurance.
• Impactful role in a growing company.
• Be part of transforming industry safety with AI.

Hiring Process

• Zoom interview with People team (45 mins).
• Zoom interview with Support Manager & Head of Customer Success (60 mins).
• Take-home task & panel presentation.
• Onsite team interview (60 mins).
• Reference and background checks.

Intenseye is an equal opportunity employer, committed to diversity and inclusion.