Application support manager

Société Générale; City of Rochester (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical/Dental/Vision

Bonus potential

Job summary

Societe Generale in New York seeks an Application Support Manager to lead a robust technology and operations team supporting Fixed Income, FX, and related trading services. You will drive incident management, release planning, and cross-functional collaboration with Front Office, Risk, Finance, and Tech to ensure reliable, compliant trading operations.

The role requires leadership in a fast-paced environment, strong SQL/database knowledge, and experience with ITIL-aligned processes.

Qualifications

• Minimum 5 years in application support, development, or business analysis roles supporting trading and sales teams.
• Minimum 3 years of people-management experience in a financial services environment.
• Bachelor's degree in Computer Science or equivalent; ITIL/finance-related qualifications preferred.

Responsibilities

• Lead, supervise, and develop the local support team; manage recruitment and turnover.
• Oversee incident tracking, resolution, and documentation; improve production stability.
• Coordinate with global support teams (Paris, Asia) to ensure consistent service quality.
• Oversee booking, reporting, and control of Front Office trading operations; ensure risk controls.
• Contribute to release management and IT governance; support audits.

Skills

Leadership

Communication

Problem solving

English proficiency

SQL/Databases

Oracle

SQL Server

Sybase

Windows/Unix

Excel

Middleware (Tibco)

RMDS/FIX

Jira/ServiceNow/Git

Autosys/Crontab

Python scripting

AI automation

Agile

Financial trading domain

Education

BSc in Computer Science or equivalent

Finance degree

ITIL certification (preferred)

Tools

Oracle

Microsoft SQL Server

Sybase

Jira

ServiceNow

Git

Autosys

Crontab

Tibco

RMDS

FIX

Python

Job description

ResponsibilitiesDepartment descriptionWithin Société Générale Investment Banking, GBTO/FIC (Global Banking & Trading Operations – Fixed Income, Currencies & Commodities) supports the end‑to‑end operational lifecycle of Fixed Income, FX, and related trading products.The department ensures the reliability and performance of front‑to‑back trading systems, providing pricing, market connectivity, market‑making tools, risk analysis, and post‑trade processing. GBTO/FIC partners closely with Front Office, Risk, Finance, and Technology to manage operational risk and deliver scalable, compliant solutions.The team plays a critical role in process optimization, issue resolution, and regulatory control adherence, enabling efficient, timely, and secure trading operations across the firm.Position OverviewThe New York team is part of a global organization supporting trading activity across the Americas, Europe, and Asia. As the business continues to evolve, we are seeking a dynamic and motivated Application Support Manager to build and maintain a robust technology and operational environment that enables the business to achieve its strategic objectives.Key Responsibilities1. People and Resource ManagementLead, supervise, and develop the local support team, including participation in recruitmentManage team schedules to ensure efficient business coverageNavigate and manage staff turnover while ensuring continuity of serviceSupport team members in the evolution of their roles, responsibilities, and career pathsDrive competency development and ensure skill diversification within the teamAssess team performance using skills matrices and report regularly to managementMaintain regular communication on priorities, strategy, and ongoing initiativesPromote collaboration with Development teams, Global Middle Office, and Back OfficeAct as a change enabler, fostering an environment that challenges and improves existing processes2. IT Production and Application Support ManagementOversee incident tracking and resolution, ensuring proper documentation and follow‑upImprove production stability and user experience through effective problem managementPartner with development teams to enhance user satisfaction for new features and applicationsContribute to release management to minimize production impact and accelerate time‑to‑marketParticipate in business, infrastructure, and IT governance forumsEnsure compliance with regulatory constraints, internal IT standards, and processesCommunicate effectively using appropriate channels across stakeholdersCoordinate with global support teams (Paris and Asia) to ensure consistent service qualityEnforce support best practices and ITIL‑aligned processes3. Operational Activities ManagementOversee the booking, reporting, and control of financial operations executed by Front OfficeManage trading desk positions and lifecycle events on tradesEnsure deal control processes are enforced to guarantee timely and accurate trade bookingReview lifecycle events on FIC products and monitor position controlsReview of the Front Office to Back Office reconciliations and reportsMaintain up‑to‑date operational procedures and documentationAct as a key point of contact for audits and inspectionsLiaise between Front Office, Back Office, and Product ControlProvide ad‑hoc support to traders and sales teamsMonitor STP processes to ensure prompt and accurate trade flow to Back Office systems4. Operational Risk ManagementLead the implementation and regular review of procedures covering all services and processesEnsure daily controls are executed effectivelyContribute to operational risk event and loss reporting to managementSupport Business Continuity Plan (BCP) updates and participate in BCP testingTrack and implement recommendations from internal audit, external audit, and inspectionsLeadership & Behavioral ExpectationsStrong client‑focused mindset; manage the team with a business‑oriented approachFoster team spirit and collaboration across GBTO and non‑GBTO teams, locally and globallyPromote innovation, automation, and out‑of‑the‑box thinkingEmpower team members and encourage autonomyAct as an effective communication bridge between GBTO entities and the Front OfficeDemonstrate resilience, crisis‑management capability, and multitasking skillsLeverage AI and automation to improve efficiency and service deliveryProfile requiredProfileProfessional CompetenciesSolid experience within the financial services industryStrong knowledge of Fixed Income and derivative products (Swaps, Futures, Options, Forwards, FX, Corporate Bonds, Treasuries)Good understanding of trading systems and front‑to‑back processesStrong analytical and problem‑solving skills with a pragmatic mindsetExcellent written and verbal communication skills across technical and business audiencesAbility to operate autonomously, prioritize effectively, and manage multiple workstreamsTeam‑oriented and client‑focused, with a collaborative leadership styleComfortable working in a fast‑paced, high‑pressure environmentTechnical SkillsStrong SQL and database knowledge (Oracle, Microsoft SQL Server, Sybase)Experience with client/server architecturesComfortable working in Windows and Unix environmentsStrong proficiency in Microsoft Office, particularly ExcelMiddleware and market‑data exposure (e.g., Tibco, RMDS, FIX)Familiarity with Agile methodologies and tools (Jira, ServiceNow, Git)Experience with scheduling tools (Autosys, Crontab)Exposure to automation, Python scripting, and AI‑enabled solutionsExperience & EducationExperience:Minimum 5 years in application support, development, or business analysis roles supporting trading and sales teamsMinimum 3 years of people‑management experience in a financial services environmentEducation:Bachelor’s degree in Computer Science or equivalent (required)Degree in Finance and/or ITIL certification (preferred)LanguagesEnglish (required)French (preferred)Business insightSociete Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.OUR CULTURE:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)DIVERSITY, INCLUSION & BELONGING (“DIB”):Our DIB Mission: Recruit, develop, retain and advance a talented workforce that is united in our efforts to leverage our talent and further develop an inclusive environment that will enhance our competitive position and deliver innovative solutions to our clients. It seeks to foster an environment where employee differences are valued and where all employees feel engaged, supported, respected, and informed. For more information about our DIB initiatives, please visit this link: https://americas.societegenerale.com/en/careers/get-know-diversity/COMPENSATION:Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package including 401(k) plan with company match, medical/dental/vision, and other benefits for fertility, wellness, student loans and commuters.Diversity and InclusionSociete Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.